Hi ZohoDesk,

I would like to have Team A receive a Notification on every ticket created.
I would like Team B to receive a Notification email only if the incoming ticket contains elements of a certain group of customer's email addresses only.  They should not get an email on any other customers Create of a new ticket.

I have the rule set up to send Team B a custom template when the given email addresses contain the required information, however, I can't stop them getting any of the default Create notifications for any other clients.

It would be great if I could add rules to apply in a given priority sequence and if rule A  applied in this instance and B and C rules didn't I could choose "Stop processing further rules" as part of Rule A which would resolve this issue.

I thought I would have to turn off a section in the Notify section and then create the reverse of the domain rule and add Team A but there is only a toggle switch for "receiving a new ticket" in the Contact section.

There is, however, a Notify all agents when a new ticket is created email template but I can't see where this is used or triggered and how to limit this to Team A only.

Many thanks 

Rich