Incorrect Email Notifications for Product Reviews
Dear Zoho Commerce Support Team, I am writing to report a technical issue that occurs frequently on our platform. Problem Description: We regularly receive email notifications informing us of new product reviews awaiting approval. However, when we accessMultiple currencies - doesn’t seem to work for site visitors / customers
I am trying to understand how the multiple currency feature works from the perspective of the website visitor who is shopping on my Zoho Commerce site. My site’s base currency is US Dollars (USD) but my store is for customers in Costa Rica and I wouldPincode based Product Restriction
we have different types of products. 1) Very bulky items like plywood. 2) Too delicate items like glass These type of products we want to sell to local customers. Other products we want to supply all over India. There should be an option to restrict productsCOD with Partial payment
Two reasons why we need COD with partial payment option. 1) Since we deal heavy weight products our shipping costs are too high. If shipment is rejected by customer we incur huge loss. 2) Some competitors place fake orders with different names and returnPincode Based Pricing
We want to give extra discount to customers within city limits because our shipping and packing costs are less. My proposal is assign list of pincodes to price list and assign the price list to customers whenever they sign up with pincodes. Also showTaxes for EU B2B Transactions
Currently, ZC doesn't seem to have a procedure for validating VAT numbers of businesses purchasing in another EU state, and removing local VAT is valid. This is essential for all inter EU B2B trade.Outdated state in mexico
Hello Zoho team, the drop down to add the state for customers, when they introduce their state in mexico has a city named “Distrito Federal” that name changed many years ago to “ciudad de mexico”. could you please update this so my clients can find theShip via Carrier Not Working Since Commerce Update
Since the recent update to the Commerce platform, I can no longer use the ship via carrier function. It will take me to the address screen and let me verify them but when I go to save and move tot he next screen it will not do anything. This is happening404 error at checkout
Our customers are getting a 404 error at checkout. Anyone else with the same problem?Delete commerce website
I need to delete a commerce website, but the only option is to click on settings, REQUEST DELETE, choose an urgency notice, add a message....AND THEN nothing, no way to send the request. Why is nothing simple!?!?! I just want to delete the store. TheSync specific Zoho Inventory Warehouses to Zoho Commerce
As said in the title, we would want to only sync stock from one warehouse of Zoho Inventory to the Zoho Commerce item stock. We have a 2 warehouses in different countries and the way that Zoho Commerce works (It takes stock from ALL WAREHOUSES EVERYWHEREWebsite show Blank white screen
Customer called me to tell me my website is currently down upon review it shows a white screen however I can access everything via editor. JITCADCAM.comModifying Product Details
I am in the process of setting up new products in Zoho Commerce and have encountered a few problems: 1) Tabs It seems that Product Details pages do not have the ability to create Tabs. eg: https://www.thedebugstore.com/tp240141-aardvark-usb-i2c-spi-host-adapter-total-phase.htmlUS Zipcode Mapping for Sales Tax areas
In its current form, Zoho Commerce maps tax percentage to different states. Due to the wide variety of tax areas within each state, it would be much better to map sales tax against each individual zip code. In addition, it would be highly desirable tosubscribe email list for offer and updates is not working for zoho commerce
my subscribing to email list is not working for offers and updates for my ecommerce website soignee it is saying please wait can anyone tell me the reason for thisUrgent: Slow Loading Issue on Zoho Commerce Website
Dear Zoho Support Team, I am experiencing slow loading times on my Zoho Commerce website, which is affecting its performance and user experience. The issue persists across different devices and networks. Could you please investigate this matter and provideCoupons are not being accepted. (Saying expired)
I am putting together a coupon for our company's store. When I went to test it, I received a notification that the coupon is expired. (the date range should be fine though) I've tested different options for the coupon along with one of my other colleaguesIssue with Cart API Implementation - Products Not Being Added to Cart
I am writing to report an issue I'm experiencing with the Cart API implementation. I have tried multiple approaches to add products to a customer's cart programmatically, but I'm encountering difficulties. API Request Approach I am making a POST requestwishlist
I need to know where to find the wishlist function in Zoho CommerceIncorrect Shipping cost calculation - Zoho commerce Shipping method
Hi, there seems to be some issue related to logic used in shipping cost used. Consider the below case: For an item of 100 grams, I expect it to be 75 rupees as that is what I have given in the condition. But it calculates 0.1x75 = 7.5 rupees which isTaxes... again.
After reading the recent addition to the knowledge-base article at https://help.zoho.com/portal/en/kb/commerce/user-guide/settings/general-settings/articles/types-of-taxes, I feel compelled for the fourth year now to reiterate the glaring omission inPrice liste
How can I specify the price list for each user based on the reseller price and the normal customer price?Missing Footer
I no longer have access to the footer. Since last week, my footer has completely disappeared. It is therefore impossible for me to find it and personalize it in the site builder.Tax & Saving showing in front of Product pricing
Dear Expert We need to shown Tax & Price saving Details near by Product price i have post below details. M.R.P.: ₹8,200.00₹8,200.00 Business Price ₹3,355.08₹3,355.08 excl. GST ₹3,959.00₹3,959.00 incl. GST You Save: ₹4,241.00₹4,241.00 (52%) Inclusive ofWebsite is down - need immediate action - not able to instal SSL certificate
Hello Team, We are facing trouble in installing SSL. Certificate issued by GoDaddy, we are not able to add SSL. Please need an immediate action.Sitemap and SEO
1. Does Zoho Commerce submit my website sitemap to google periodically and automtically or I have to do it myself? 2. Where do I put SEO keywords and descriptions for each blog post?Cannot add variants for an existing product through import?
Argh!! Seriously? (As Bryan is pulling his hair out.) As anyone might guess after reading other forum posts of mine, I'm usually very pro-Zoho, I'm a huge fan of Zoho, I think it's a good company with good people and have a good product. But I reallyCredit card issue
Hi guys, I have two payment method enabled, Stripe (Credit Card) and Paypal. If customer select Credit Card at checkout ZC open Paypal page. We notice this issue just now....someone have some problem? Thanks,Integração do Zoho CRM no Zoho Commerce
Eu me conecto à minha organização "StandTurbo" do CRM: E depois em " Módulos a serem sincronizados " escolha o módulo " Produtos " para inserir automaticamente todos os meus registros do módulo produtos no site: Escolho as opções que quero sem haver nenhumZOHO COMMERECE SITE VISUVAL PROBLEM
NOT EDITING ZOHO SITE, ITS SHOW BLOGS PLEACE CALL BACK KANNADA LANGUAGE CUSTOMER SUPPORTPrice lists not integrated from Inventory to Commerce unless top tier?
I am today very angry/ flummoxed to discover that price lists are not integrated from inventory through to commerce unless you are on top tier? After using a trial version of commerce to set up a B2B portal for a few weeks where 'price lists' were availableUS Home-Rule State Tax Compliance (again)
Ow... I think my eyes just rolled into the back of my head. If we were to read the above text word-for-word when the above text states, "Zoho Commerce is compliant with all state taxes in the USA.", and ran it through the truth-o-meter... well... thenCan't figure out how to set up taxes in my state - using local addresses.
Hello, I have seen some OLD threads on this when searching but nothing new. I am in Washington State. Here we have sales taxes based on the address the customer receives the goods at. When I started I was all local so it was easy, now I am expanding intoMobile Sign Up with OTP
On the sign up form.. can a simple mobile number OTP based registration be enabledCan the SEO Keyword field be increased from 100 characters to the industry standard 160 characters
Hello, Currently Commerce restricts the SEO meta-keywords to 100 characters, which I'd always found to be a bit constraining, often times not enough space to suit my needs. I recently discovered however that search engines will accept up to 160 charactersNo cart\member portal in mobile version?
Hello! After we have published our Zoho Commerce site, we noticed that cart and member portal buttons are completely absent in the mobile version. They don't appear in the menu even after anything was added to the cart. So is there any way to make themStock Based Sort-by option in Category Pages
In a category page product with In-Stock should come in the top of the categories product list rather than out-of-stock products. No having this option is extremely disappointing, I made the initial request about 7 months ago but still not even an updatecustom domain
Hi, I had configured my custom domain (mandarmarathefineart.com) for use with Zoho COmmerce store. Due to some problem at the domain registrar end I need to remove the custom domain and recreate it so that I get the CNAME values to be used in the DNSMessage/emails To Customers Fails
Hello, Regarding my issue with ending emails to customers, when Igo to Dashboard > Orders > Click on an Order > Notes Section > Message, When I want to send a message and enable "Send as an email to the customer", this error pops up: A JSONObject textWebsite looks wrong or appear differently than they should
Hello, My Zoho Commerce website appears wrong on some screens. As I designed it using my system, it appears good on my own screen and on some other screens. However, on certain screens, it does not appear fully stretched, and the scale is incorrect. 1-Next Page
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Marketing Tip #10: Start a customer loyalty program
Winning a new customer is great, but keeping them coming back is even better. A loyalty program rewards repeat buyers with points, giving them more reasons to shop again. Over time, this builds trust and long-term relationships. Try this today: Set upMarketing Tip #9: Track your traffic sources
Not all marketing channels work equally well. Knowing whether your visitors come from Google, Instagram, or email helps you focus on what actually drives sales. Try this today: Check your Zoho Commerce reports or connect Zoho PageSense to see your topMarketing Tip #8: Run limited-time offers
Exclusive offers that don't last long make shoppers purchase right away instead of waiting. Run a flash sale or limited-time discount to convert interest into sales. Try this today: Set up a "Buy X Get Y" coupon in Zoho Commerce valid for a limited timeNew Series Announcement - Ecommerce Marketing Tips
Running an online business is more than just having a website. It’s about getting the right customers to discover you, trust you, and keep coming back. To support your growth journey, we’re launching a weekly Marketing Tips series right here on Zoho CommerceMarketing Tip #7: Add a blog to your online store
A blog is more than content. It’s a magnet for new customers. Sharing product guides, styling tips, or industry insights through blog posts builds trust and helps you rank higher on search engines. Try this today: Write one blog post answering a common
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Synchronise item image between Zoho Commerce and Zoho Books/Inventory/CRM
Here is a blindingly simple idea to tie several Zoho products together. Zoho - please include a method to synchronise the item image (or images) from one Zoho application to another. For example, if you upload an item image in Zoho Inventory, a user shouldHow to add Product Add-Ons, Mandatory Forms, and Auto-Save Address in Zoho Commerce
Hi all, I need help setting up several behaviors in Zoho Commerce. I can’t find the correct configuration options, so I want to confirm whether these are supported or if there is a workaround. 1. Product-Specific Add-Ons (Example: GWB Subscription) WhenCheckout: Adding Images
Hello everyone, I’m trying to add a small GoGreen logo in the shipping section of the checkout to promote our sustainable shipping. While I can insert text without any issues, it seems that adding images is not supported in this area. Is there currently
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