Getting error when added the salesiq code
Webpage is not loading and exception has been thrown in console, When the code for saleiq is added to my page. Attached is the screen shot for reference.Link/button on Chat Text
Hello, I want to put a URL link on my trigger chat, how can i do it? I've tried put it on html "<a href...." but didn't worked... theres any way i can do it? ThanksZoho Sales IQ chat not Working
Hello ! I created a Zoho account for a client to use the zoho sales IQ chat widget inside their web. Yesterday the chat button and the chat window worked perfectly, but today it doesnt display into the web. Its a zoho problem? I got the code from: Sales IQ -> Settings -> Websites -> My site -> Live Chat Widget -> Copy the LIve Chat code What i'm missing? Regards, Alex.Filtering user in SalesIQ
Hi there, For debuging purpose we have use several accounts to test SalesIQ and Zoho CRM. (Personals accounts, developers account...) How can we remove those account and put them in a kind of black list, in order to not have them in the SalesIQ report and live DenisSales IQ stopped working
Hi, I am running 2 websites with two chat portals. For about the last three weeks things have stopped worked correctly. Email reports only give numbers for one or the other website Brand colouring of the chat widget is crossing over into the other website The monitor "Visitors Online" (the main page of Sales IQ) is just a spinning wheel in the corner of the page (attached image) There is no way to switch the "Visitors Online" view from one site to the other Thank you in advance, PaulHigh of the LiveChat window
Hello! We need have the LiveChat window higher. Our operators write often longer text and only 2 rows are too little for their work. Can we set more rows in this window / make the window higher? Thanks!Sales IQ chat is not working
Hi, I am using zoho sales IQ for adding chat feature in my android application. The sales IQ chat icon is working good for some time nicely. But I dont know why it suddenly disappears, I have waited for long time and in the mean while I have compiled my application various time for verification and also I have done checking after re-installing the app in the device. Please help me to get rid of this issue.... Thanks!Mark Agent Online for Live Chat on other Zoho Apps via chat toolbar
Hi, As one man company, i am wondering why shows offline when didnt visit the salesiq page. Can we add the live chat a the chat toolbar especially in Zoho CRM so that system shows always online. Thanks.Localization of the chat widget
We have Swedish set as standard language for the chat widget. Some of the terms and functions are not localized. Check the attached screenshot. Is there a way to localize these strings anywhere?Chat trigger and eMail registration in chat
We have configured our web-embed to force registration of e-mail and name from users. This works fine when the user opens the chat window. However we have also included a trigger that pops up the chat window automatically after 2 min. on the users side. However in this case the system does not force the user to enter his e-mail / name. This means that we have no record of who was on the chat. How can this be fixed?Change Text Color on Bagel Chat Icon
We have a very dark background color on the Bagel Chat Icon. We would like the text to be white and not black as it is default. Is there a way to change the color text?Can't answer to Zoho Sales IQ chats in SalesIQ
Hi, we are receiving onsite chat requests from usetrs via the Zoho SalesIQ solution. However, we are unable to answer as there is no form showing up / an option to typing in text in order to respond to the request. We cannot answer either to chat requests through the SalesIQ app. Could you explain to us what goes wrong here? Thanks DirkWHMCS not compatible
At latest version of WHMCS, It is not compatible when I added the code.live chat widget not showing on all pages
Hi. we are using Zoho SalesIQ in our wordpress site. But the live chat widget is not showing on all our pages and the style differs on the pages that it does show on. is there a way to fix thisnumerous bugs
Is anyone else finding Zoho SalesIQ to be extremely buggy? I've been testing for only 2 hours and I've already logged 5 pretty significant bugs with the support team. Many of them seem to be related to the chat widget having difficultly retaining user data or communicating back with the Zoho Servers. The app is semi-stable when you sit on a page and chat, but if you chat while navigating a website it goes absolutely wild. There also seems to be many issues with ending and restarting chat sessions.Delayed Messages between iOS App and Web User
We are testing Sales IQ on a new website for a new company we are starting we will be on the move and not always at our desk so the ability to communicate with Website visitors in real-time from our phones is great. During our initial test, we have noticed a delay of around a minute for messages sent from the phone many messages never arrive on the web chat. Any idea what is causing this and how we can resolve it Many Thanks Adriannew website inegration tool
Hello I am a new Sales IQ user in trial. There doesn't appear to be an ability to change the format (branding, colours etc) of the floating button / chat windows using the new website integration tool in SalesIQ Am I missing something?Automated Triggers dont work together
I want to show invite to chat message after a visitor browse for 20 seconds. If visitor didnt start using chat after 10 seconds I want to show another invite message. I set up 2 triggers. One for each invite message. First one works correctly, but second doesnt work under any circumstances Here's screenshot if it doesnt look correct: http://joxi.ru/gmv15adTxeMavr Here's page: https://greenlife-bulgaria.com/ I want it to work like here: https://viadom-lp.com/SalesIQ not showing on our website
Hi, We have followed the advice about settings for Sales IQ but still this is not showing on our website for visitors. It just stopped working this morning. Here are the settings (see below) and we have a page that should show the chat pop up - http://www.weddingvenues.com/admin We haven't changed anything and have checked the code in the page. Please can you check for us and get back to us. Bob Account number details: 631534479Open chat window automatically on page load?
Right now, we need to click on green icon to get the window opened. Our people want the window be open even while loading the page. Expecting your reply...No new visitor notification alert on iphone app?
i am not getting any new visitor notification alert on my iphone app at all. although it works on desktop. am i missing something? any help would be appreciated.Smart Identifier
How do I find the "Smart Identifier"? It seems the following description is obsolete: To include the smart identifiers code to the email, select the campaign name from the “Choose a campaign” drop down of Smart Identifiers in the Web Embed section. A Campaign specific code will be provided in the Smart Identifier Code box. Attach the code to the email, when the recipient opens the email the smart identifiers will track the identity.Small symbols in the Online Users Page
What do the little symbols on the flags on the online users page mean? I've seen a little cursor and lightning bolt. Just curious Thanks, EsbenVisitors from search engine
Is there a way to find out what search terms a visitor used in a search engine that led them to my website? Thank you, JenniferNo notification in iOs app
ENGLISH: I am not getting any new chat notification alert on my iphone app at all. SPANISH: No obtengo ninguna alerta de chat en mi iphone. iOs 10.3.1 User ID : 644988448Reporting user actions
We would like to export a list of all actions each user has performed. We have integrated custom events we are sending to SalesIQ and can see on-line live. However we would like to do some statistics on this and need an ability to export info across users. Is there a way to export actions a user performs?How do I change SalesIQ portal settings from my usrrname to my organization name?
When I activated CRMPlus, I see the SalesIQ portal has used my username instead of my org name. How to change?SalesIQ Visitor Tracking stopped showing any visitors since yesterday Feb 22 2017
Hello - We stopped getting any visitors showing on our visitor tracking screen yesterday. It was working for over a year and now nothing? can you please let me know if anything changed? How can I engage you to help me fix this? Thank you! website url is biocidelabs.comsalesIQ form validation break
I have a self hosted wordpress site that I am testing salesIQ on. When I paste the html and javascript (generated by the zoho crm) in the page for my contact form, all the form validation functions disappear from the html form, and the javascript is jumbled by what looks like minification. The validation is obviously broken. Have you heard of this problem?Chat Button as slider
Is there a way to change the look of the Chat Button. We already use a HELP button that works as a slider that sticks to the right of the screen. We would like the Chat button to look the same with thext going vertical as you can see below. Alterntively is there a way to embed the button in a Help menu?Remove my IP from salesIQ visitor history
Hi, how do I remove my IP from salesIQ visitor history? I'm on my own site all the time and don't want it recorded is history and stats Thanks, TimImporting data to salesiq
Hello We are currently using mailchimp and salesiq. We have data that could be imported to sales iq module in crm but there is no way to do it... and that could be helpful to have the basic info available on each contact with email as the commun key. Would you plan to implement it ? NonoGoogle Analytics Does Not Track Visitors after Sales IQ Installed
Google Analytics is blocking 218 pages with content https:/salesiqzoho.com This occurred immediately after the Sales IQ tracking Java script was installed on the site. How can we fix this? Our website is www.nyc-officespace-leader.com Any ideas on this anyone?Ability to have Video Chat between Agent & Visitor
Dear ZSalesIQ Team, Is having 'Video Chat' on the Roadmap? Many of our prospects request this. Best regards, Halukmobile users not showing up
when users come to my website enabled with SalesIQ on their mobile device they do not show up. is there a way to fix this? can someone help us with thishow to track visitors from 2 different web site + code in newsletter
Hello Do we have to use the same code to insert for 2 different web site we own ? we only want to use tracking not "chat" at the moment Another additionnal question : do we have to put any tracking code in newsletter we send or not to match visits and zoho CRM ? if yes, where to put the code ? thanks nonoSend more than 1 automated chat invite to a lead?
Hi all, I'm using automation / triggers to send a canned message to my site's visitors. The first message is time based and appears after 5 second (e.g., "Hi, how can I help?"). I'd like a second message to be sent 10 seconds later (e.g., "If you need anything please let me know"). But the second message is not appearing. Is this possible? Thanks!How do I use SalesIQ with more than one site? This is for Tracking only!!!
We have numerous sites, and have successfully installed SalesIQ in our primary site. I'd like to add another site to SalesIQ, but I want to keep the tracking separate and distinct from the primary site. Do I need to create another SalesIQ Portal? If so, how do I do that?Delete a Sales IQ Account
Hi, I would like to know how we do to delete our Sales IQ account. Both on Zoho and from our website ? Thanks,Alerts in salesiq
I can't get alerted when visitors come to my site. I want to have blaring alerts. Can anyone help?Next Page
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Customize your SalesIQ live chat with Custom CSS and blend it with your website design
Hi everyone. Hope you all are having a great day! SalesIQ offers various inbuilt customization choices for your chat widget and window like changes in colour, theme, font etc. Although these choices are many, sometimes they may not match with the designRedefining Visitor Communications with Click to Call on SalesIQ
Hi everyone! The first post of 2023 and yes, we do have a good one for you. Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way toSalesIQ's Native Screen Share Feature - Seamless Customer Support #1
Hello everyone! We are presenting a series of posts on making your customer support experience with SalesIQ, seamless and extremely effective. The first of the many features we will be discussing is the Native Screen share option, a favourite of manyEnrich your E-Commerce Customer's Journey with SalesIQ Integrations
The booming of the E-Commerce industry is one of the major transformations we saw after the life-changing year 2020. The pandemic brought about this e-commerce explosion and it is certain with the recent trends, that this transformation is here to stay.Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate
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Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicateWhy should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with a