Signals in Zoho CRM Android app
Sales signals are real-time notifications that you receive in your CRM when a customer or a potential customer makes an interaction. These interactions include emails that are opened, social media comments or direct messages, missed calls, and more.
Signals can be configured only from the Zoho CRM web. Learn more
Scenario
Imagine you’re a sales representative who spends most of your day traveling to meet clients. On your way to the next one:
A notification tells you Prospect A just opened the pricing email you sent earlier.
Minutes later, you're alerted that Client B raised a support ticket.
Soon after, Client C mentions your company on X (Twitter).
All these updates reach you instantly on your mobile CRM, so you know exactly what’s happening with your clients/prospects without having to juggle between apps.
Mobile supported sales signals
Service | Supported Signal Types |
Email | Open, Click, Bounce, Incoming |
Call | Missed calls |
Survey | Responded, Visited |
Campaigns | Open, Click, Hard bounce, Soft bounce |
SalesIQ | Missed Chat |
Desk | New Ticket, New Comment, New Response, Ticket Overdue, Ticket Escalated, New Rating, Mention |
Twitter (X) | Mention, Reply, Direct Message |
Backstage | Ticket Purchased, Checked in, Ticket Cancelled |
Facebook | Post, Comment, Like, Direct Message |
Webinar | Registered |
Business Messaging | Incoming message |
Any custom signals you’ve configured in your CRM web (for example, website interaction notifications) will also be available on your mobile app.
To enable signal notifications
- Tap More icon (
) > Settings (
)
- Toggle ON Notifications.
- Tap Manage Notifications.
- Confirm Sales Signals is toggled ON to ensure you receive Signal notifications on your device.
Alternatively
- Tap on the More icon (
).
- Tap on the Bell icon (
)
- Toggle ON notifications.
- If device notification permission for Signals is not enabled, tap Settings > toggle ON All Zoho CRM Notifications > under Notification Categories, enable Sales Signals.
Push notifications
If you have enabled Signals for any services (emails, calls, surveys, etc.), you will receive a push notification on your mobile device. You can tap on the notification to view the details inside the app.
To view signals on mobile
- Tap the More icon (
) > Bell icon (
)
- Tap a lead or contact to see the full history of signals received.
Once you open a signal, tap the record to view its details.
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