Records in Approval Process
Once a record enters the approval process, it goes through a clearly defined process involving submission, review, and decision making. As a result, a record will be restricted from any modifications until it is approved or rejected.
Recall approval pending records
Who can recall? | How to recall? |
Record Owners/ Submitters | The Recall option will be visible directly inside the record (just below the list of approvers). |
Admins |
|
How does it work?
Once the record's status is updated to Recalled, the record becomes editable.
After making the necessary changes, the record can be resubmitted for approval.
Note.
Recall functionality is in the early access phase and will be enabled on request. To have it enabled for your account, pleadse contact support by mentioning your Org ID.
Approving a record
It means the approver agrees with the content or request and wants it to proceed to the next step.
Single-Level Approval: The record is marked as Approved and any post-approval actions are triggered (e.g., status updates, emails, workflows).
Multi-Level Approval: The record moves to the next level in the approval hierarchy. The next set of approvers is notified.
Rejecting a record
It stops the approval process and sends it back to the submitter (or remains marked as Rejected).
The record status changes to Rejected.
All prior approvals are voided.
The record does not proceed to any further levels.
The record owner is notified along with any comments or reasons provided.
Delegation
It allows an approver to assign their approval responsibility to another user.
Useful when the approver is unavailable or believes someone else is better suited to decide
The delegated user gains the ability to approve or reject the record on their behalf
The system keeps a log of who delegated the task and to whom.
Approval Process Tab within the My Jobs module
Here's how it works:
Centralized Approval Management - The My Jobs module—specifically the Approval Process tab—acts as a central hub for managing all records submitted for your approval. This centralized view makes it easy to track and access items that require your attention.
View Pending Approvals - Within the Approval Process tab, you'll find a list of records awaiting your decision—whether to approve, reject, or delegate them to someone else.
Access Record Details - Clicking on a record opens its detailed view, allowing you to make informed decisions. Here, you can see:
Complete information about the record
The record owner
The approval criteria that triggered the submission
Other approvers involved in multi-stage approvals
Take Action on Records - You can take the following actions directly from the tab:
Approve – Approve the record and optionally add comments.
Reject – Decline the record, with an option to provide a reason.
Delegate – Pass the approval responsibility to another user.
Record Locking During Approval - While a record is under review, it is generally locked—preventing edits, conversions, or deletion until the approval process is resolved (either approved or rejected).
Approval History - The tab also provides access to Approval History, which shows a timeline of all records submitted for approval, along with their current status (Approved, Rejected, Delegated, or Submitted). You can filter this history by module, user, action, or time period.
Administrator Privileges - Users with the Administrator profile can view and manage all approval records across the organization—even if they’re not designated as approvers for specific records.
To know more, check out this document.
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.