Managing the Primary Contact - Zoho Desk Knowledgebase

Managing the Primary Contact of your Help Desk

The primary contact is the person who initially set up your Zoho Desk account. All notification emails about account subscription like upgrade or downgrade of a plan, change of credit card billing information or subscription cancellation will be sent to the primary contact only.

You can change the primary contact of your help desk when required. Please keep in mind that only administrators can change the primary contact in your Zoho Desk.

To change the primary contact:
  1. Log in to Zoho Desk with Administrator privileges.
  2. Click the Setup icon  ) in the top menu.
  3. Click Company under the General menu.
  4. Click the Edit icon  ) on the Company Details page. 
  5. Choose your primary contact from the selections available in the drop-down list.
    Only Admin users will be listed here.
  6. Click Save.
The updated primary contact will be displayed on the Company Information page.

Note:
  • Only the email address of active users with administrator's privilege can be set as the primary contact.

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