What are the configuration settings for the ASAP Android SalesIQ SDK?
setSalesIQInitCallback
For the SalesIQ configuration, you need to set up all the required configurations using the ZohoDeskPortalSalesIQ.setSalesIQInitCallback method.
Parameters:
- onInitialized - This is called when the SalesIQ SDK is successfully initialised.
- onException - This is called when the SDK initialization fails.
Example:
Here is an example of SalesIQ configurations set within the callback.
- ZohoDeskPortalSalesIQ.setSalesIQInitCallback(object : SalesIQInitCallback {
- override fun onInitialized() { // On successfully initializing SalesIQ
- // ZohoDeskPortalSalesIQ.setChatVisibility(Component.PRECHAT_FORM,true)
- // ZohoDeskPortalSalesIQ.setConversationVisibility(true)
- }
- override fun onException(p0: Int, p1: String?) { //On Failed
- }
- })
ShowLauncher
- ALWAYS_VISIBLE - The launcher will always be visible.
- NEVER_VISIBLE - The launcher will always be hidden.
- VISIBLE_WHEN_ACTIVE_CHAT - The launcher will be visible only when there is an active chat.
- ZohoDeskPortalSalesIQ.setLauncherVisibility(LauncherMode.ALWAYS_VISIBLE)
enableDragToDismiss
- ZohoDeskPortalSalesIQ.enableDragToDismiss(false)
setConversationTitle
- ZohoDeskPortalSalesIQ.setConversationTitle("History")
setConversationVisibility
- true - Displays the conversation screen. (Default)
- false - Hides the conversation screen.
- ZohoDeskPortalSalesIQ.setConversationVisibility(true)
showFeedbackAfterSkip
- true - The feedback card will be displayed permanently. (Default)
- false - The feedback card will displayed for 24 hours until feedback is given.
- ZohoDeskPortalSalesIQ.showFeedbackAfterSkip(false)
hideQueueTime
- true - This hides chat queue time. (Default)
- false - This displays the chat Queue Time.
- ZohoDeskPortalSalesIQ.hideQueueTime(true)
setLoggerEnabled
- true - Enables the logs.
- false - Disables the logs. (Default)
- ZohoDeskPortalSalesIQ.setLoggerEnabled(true)
showOfflineMessage
- true - Displays the offline message card. (Default)
- false - Hides the offline message card.
- ZohoDeskPortalSalesIQ.showOfflineMessage(true)
setKnowledgeBaseVisibility
- ZohoDeskPortalSalesIQ.setKnowledgeBaseVisibility(true)
setChatVisibility
The components' settings are considered only if their function is enabled in portal settings.- ZohoDeskPortalSalesIQ.setChatVisibility(Component.PRECHAT_FORM,true)// Add other configurations as needed...
Chat component | Function description | Default setting |
preChatForm | Enable/disable the pre-chat from before initiating a chat. | Enabled |
operatorImage | Used to enable/disable the operator's profile image in the chat window. | Enabled |
visitorName | This option is used to configure the visibility of the visitor's name for all outgoing messages. | Disabled |
screenshot | Used to enable/disable the ability to take screenshots from the add attachments menu. | Enabled |
rating | Enable/disable taking photos and videos from the add attachments menu on the chat. | Enabled |
feedback | Enable/disable the option to give feedback after a chat has ended. | Enabled |
emailTranscript | Enable/disable the option to request an email transcript for a chat. | Enabled |
fileshare | Used to enable/disable the option to share files in the chat window. | Enabled |
end
| Controls the visibility of the end action option in the chat window. | Enabled |
endWhenInQueue
| Controls the visibility of the end action option in the chat window when the user is in the queue. | Enabled |
endWhenBotConnected | Controls the visibility of the end action option in the chat window when the bot is connected. | Enabled |
endWhenOperatorConnected | Controls the visibility of the end action option in the chat window when a human operator is connected. | Enabled |
reopenChat | Used to show/hide the reopen chat button in the chat window. | Enabled |
queuePosition | Controls the visibility of the queue position in the chat window. | Enabled |
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