Accessing the Help Centre
The users can reach the Help Centre to find answers to the most frequently asked questions through the Knowledge Base and Community. They can also submit a ticket for their queries from the help center.
Knowledge base
The users can access the knowledge base (a catalogue of data or articles on setting up and managing the Zoho Desk account and the features it offers) to help them find solutions to problems or answer questions at ease.
Community
Community is a place where users can engage with millions of Zoho users to discover success stories, find answers to product questions, discuss topics, and exchange ideas. The users can also express their ideas and opinions here and can also create topics for discussion.
Asking the community
The user can propose their suggestions, share their ideas, and post their queries to the community.
They can select if they want to post a question, start a discussion, suggest an idea, or discuss a problem. The user can also attach files to their post, preview the post before making it public, and also save it as a draft to get back to it later. Submitting a request
The users can submit a new ticket request to resolve their doubts and issues. The user can also attach any files to support their query.
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