1. On the Home screen, tap the Add icon . 
2. In the Add Ticket page, under Additional Information, tap the calendar icon  to set the due date for the ticket. 
3. After selecting the desired date and time in the displayed calendar, click Done. 
   

To edit the due date after creating a ticket

1. In an open ticket, tap the existing due date. 
2. In the displayed calendar, set the due Date and Time of ticket resolution and click Done. 
   

To add the status while creating a ticket

1. On the Home screen, tap the Add icon . 
2. In the Add Ticket page, under Ticket Information, tap the drop-down icon  to select the status of the ticket from the given list. 
   

To edit the status after creating a ticket

1. In an open ticket, tap the existing status and change it to the required status from the list. 
   

This includes all statuses, including the custom ones that you have added from the Ticket Status section under Customization in Settings in the web application.

Setting ticket priority