Knowing Your Contacts

Contact list of end users is an asset to any business. Hence, Zoho Desk, manages its contact with utmost care to avoid confusion.

Zoho Desk mobile app does not allow you to add a contact to the contact list. You can only view existing contacts. You can add contacts only through web application and then refresh the mobile app to synchronize the action.
You can search for a contact using the search option. The contacts are listed in alphabetical order as shown in the image below.

How to view tickets of a contact

You can click a contact and view the tickets listed under the contact person. You can further click each ticket and perform all actions pertaining to a ticket.
You can also open the contact in Zoho CRM. This will give you details of the contact per the CRM app.

Contacting via phone or email

How to contact a person via phone and email

To make a phone call to a contact, click the phone icon and follow the screen instructions, as shown in the image below.

Similarly, you can also send email messages to the contact by clicking the email address of the contact and then following the onscreen instructions.

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