Why Use Integration Blocks  

1. Avoid the hassle of building webhooks repeatedly for similar tasks.
   
2. Utilize these blocks whenever and as often as needed.
   
3. The blocks are easy to use as compared to creating webhooks since it does not require technical knowledge.
   
4. The involvement of developers in the building of the flow will not be required as these blocks are readily available in the flow builder.                                                                                                                       

Zoho Mail Integration Block in GC

Send Email Block - Use Case Examples  

1. If a customer expresses dissatisfaction, you can automatically send a follow-up email to address their concerns.
   
2. After a customer places an order via GC, use this block to send a confirmation email containing order details, estimated delivery time, and contact information.
   
3. When a new employee is onboarded through a GC bot, send a personalized welcome email along with their onboarding confirmation details.
   
4. When a customer creates a support ticket via GC, send an automated email with the ticket ID and follow-up instructions.
   

How to Configure the Send Email Block

1. Add the Send Email block to your GC flow.
   
2. Click Authenticate Now to navigate to Zoho Connections.
   
3. Grant Permissions for GC to access Zoho Mail.
   
4. Assign a meaningful name to the Block Name (e.g., Order Confirmation Email).
   
5. Choose an account from the Account dropdown to send your email.
   

Ensure the authenticated account has permission to send emails. 

Input Variable Mapping  

1. Mandatory fields:
   
1. To: Recipient’s email address (e.g., {{customer_email}}).
   
2. Subject: Dynamic subject line (e.g., Order Confirmation - {{order_id}}).
   
3. Description: Email body with variables (e.g., customer name, order details).                                                                                                                      

Output Variable Mapping  

1. Map output variables like email_subject or message_id.
   
2. Use these variables to display a confirmation to the user that the email has been sent.                                                                                                        

Save and Deploy   

1. Click Save after configuring the mappings.
   
2. Test the block by triggering it in your GC flow and verify if it performs the expected actions.
   

Best Practices   

1. Ensure the authenticated account has sending privileges in Zoho Mail.
   
2. Prefix variables with the block name (e.g., confirmation_email_status).
   
3. Use output variables to detect failures and notify users.
   
4. Validate edge cases (e.g., empty subject lines, invalid email formats).
   
5. Use intuitive block names for easy management in complex flows.