Feature | Zia | ChatGPT |
API key | Not needed. | Requires an API key from OpenAI. |
Response generation | Replies to tickets are generated based on the information available in the knowledge base. | Replies to ticket can be generated from both the knowledge base and/or open-domain depending on the configuration. |
Data privacy and security | All data processing and generation occur entirely on Zoho's servers within the designated data center. Trains exclusively on Knowledge Base articles and does not use ticket-related data, such as customer information or ticket content, to train the AI model. | Data is transmitted from Zoho's servers to ChatGPT for generating responses. ChatGPT functions as an integration and does not use the data for training. The data processing takes place in OpenAI's designated data centers. |
Pricing | No charges | Usage-based pricing through API tokens. |
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