Troubleshooting Tips

Troubleshooting Tips

Unable to join/start session


If you are unable to join or start a meeting or webinar, it could be because you are unable to establish a connection with our servers. You can follow the steps in this article to resolve this issue. Please send an email to support@zohomeeting.com if the issue persists.

 


My audio/video isn't working


Read tips on troubleshooting audio/video issues during the session. Please send an email to support@zohomeeting.com if the issue persists.


 

There is an echo in my meeting


Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in the same room and so on. Learn about some of the possible causes why you can hear an audio echo or feedback during your meetings.

 

 

Why can't I unmute my microphone?  


Your computer OS settings might prevent Zoho Meeting from using the microphone. We will also notify the host under participant list if someone's microphone is muted in OS.  Refer to this article to learn how you can unmute your device if this happens.


 

Where do I find my recordings?


All recordings will be sent to your email address once your meeting is over. You can also access and manage your recordings in the My Recordings tab of your Zoho Meeting account.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION





                          Quick LinksWorkflow AutomationData Collection
                          Web FormsEnterpriseBegin Data Collection
                          Interactive FormsWorkplaceData Collection App
                          CRM FormsCustomer ServiceAccessible Forms
                          Digital FormsMarketingForms for Small Business
                          HTML FormsEducationForms for Enterprise
                          Contact FormsE-commerceForms for any business
                          Lead Generation FormsHealthcareForms for Startups
                          Wordpress FormsCustomer onboardingOrder Forms for Small Business
                          No Code FormsConstructionRSVP tool for holidays
                          Free FormsTravel
                          Prefill FormsNon-Profit

                          Intake FormsLegal
                          Mobile App
                          Form DesignerHR
                          Mobile Forms
                          Card FormsFoodOffline Forms
                          Assign FormsPhotography
                          Mobile Forms Features
                          Translate FormsReal EstateKiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for FormsAlternativesSecurity & Compliance
                          Holiday FormsGoogle Forms alternative GDPR
                          Form to PDFJotform alternativeHIPAA Forms
                          Email Forms
                          Encrypted Forms
                          Embeddable Forms
                          Secure Forms
                          Drag & drop form builder
                          WCAG



                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media


                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                  • Ask the Experts


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Guide for Students

                                                                                                                How do I set-up the classroom as a student ?   Here are a few ways to help students get ready for online classes with Zoho Meeting.   Check System Requirements Pre-requisites: Zoho Meeting works with all modern browsers, operating systems, and mobile ...
                                                                                                              • Best Practices for online meetings using Zoho Meeting

                                                                                                                Have a stable internet connection You can have audio-only meetings with an internet speed of 2 Mbps. However, for meetings with audio and video, you need a minimum speed of 5 Mbps. For meetings with audio, video, and screen sharing, 8 Mbps is ...
                                                                                                              • Best Practices for Zoho Webinars

                                                                                                                Getting a webinar up and running is all about planning, promoting, and presenting. Here is a quick reference guide through the process of scheduling and customising your webinars to engaging your audience that will help you stay on top of the game.   ...
                                                                                                              • Best Practices for Online Classrooms

                                                                                                                Educators around the world are supporting students in powerful ways online. Here are a few tips to help teachers and students get ready for online classes with Zoho Meeting.     Preparing for Your Online Classes   Practicing and preparing beforehand ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources