Troubleshooting Tips
Unable to join/start session
If you are unable to join or start a meeting or webinar, it could be because you are unable to establish a connection with our servers. You can follow the steps in this article to resolve this issue. Please send an email to support@zohomeeting.com if the issue persists.
My audio/video isn't working
Read tips on troubleshooting audio/video issues during the session. Please send an email to support@zohomeeting.com if the issue persists.
There is an echo in my meeting
Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in the same room and so on. Learn about some of the possible causes why you can hear an audio echo or feedback during your meetings.
Why can't I unmute my microphone?
Your computer OS settings might prevent Zoho Meeting from using the microphone. We will also notify the host under participant list if someone's microphone is muted in OS. Refer to this article to learn how you can unmute your device if this happens.
Where do I find my recordings?
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Create. Review. Publish.
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Design. Discuss. Deliver.
Related Articles
Add to calendar
How to add Zoho Webinars to your calendar Never miss a webinar—add upcoming sessions directly to your calendar. Whether you use Google Calendar, Outlook, or any other calendar app, Zoho Webinar makes it easy to stay updated by letting you sync your ...How to add Meetings to your calendar in Zoho Meeting
Make sure you never miss a meeting by adding it directly to your calendar. Whether you're using Google Calendar, Outlook, or any calendar app, Zoho Meeting makes it easy to sync upcoming sessions. Add to Calendar feature is available in free and all ...Guide for Students
How do I set-up the classroom as a student ? Here are a few ways to help students get ready for online classes with Zoho Meeting. Check System Requirements Pre-requisites: Zoho Meeting works with all modern browsers, operating systems, and mobile ...What happens If I’ve exhausted the recording storage space in Zoho Meeting?
Zoho Meeting provides each organization with a set amount of cloud storage for recordings based on the number of licenses it holds. Once this storage is full, you’ll be unable to record new meetings or upload related files. Here's what you need to ...Best Practices for Zoho Webinars
Getting a webinar up and running is all about planning, promoting, and presenting. Here is a quick reference guide through the process of scheduling and customising your webinars to engaging your audience that will help you stay on top of the game. ...