Troubleshooting Tips
Unable to join/start session
If you are unable to join or start a meeting or webinar, it could be because you are unable to establish a connection with our servers. You can follow the steps in this article to resolve this issue. Please send an email to support@zohomeeting.com if the issue persists.
My audio/video isn't working
Read tips on troubleshooting audio/video issues during the session. Please send an email to support@zohomeeting.com if the issue persists.
There is an echo in my meeting
Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in the same room and so on. Learn about some of the possible causes why you can hear an audio echo or feedback during your meetings.
Why can't I unmute my microphone?
Your computer OS settings might prevent Zoho Meeting from using the microphone. We will also notify the host under participant list if someone's microphone is muted in OS. Refer to this article to learn how you can unmute your device if this happens.
Where do I find my recordings?
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
Zoho Sheet Resources
Zoho Forms Resources
Zoho Sign Resources
Sign, Paperless!
Zoho TeamInbox Resources
Zoho DataPrep Resources
Design. Discuss. Deliver.
Related Articles
Guide for Students
How do I set-up the classroom as a student ? Here are a few ways to help students get ready for online classes with Zoho Meeting. Check System Requirements Pre-requisites: Zoho Meeting works with all modern browsers, operating systems, and mobile ...Best Practices for online meetings using Zoho Meeting
Have a stable internet connection You can have audio-only meetings with an internet speed of 2 Mbps. However, for meetings with audio and video, you need a minimum speed of 5 Mbps. For meetings with audio, video, and screen sharing, 8 Mbps is ...Best Practices for Zoho Webinars
Getting a webinar up and running is all about planning, promoting, and presenting. Here is a quick reference guide through the process of scheduling and customising your webinars to engaging your audience that will help you stay on top of the game. ...Best Practices for Online Classrooms
Educators around the world are supporting students in powerful ways online. Here are a few tips to help teachers and students get ready for online classes with Zoho Meeting. Preparing for Your Online Classes Practicing and preparing beforehand ...