Troubleshooting Tips

Troubleshooting Tips

Unable to join/start session

If you are unable to join or start a meeting or webinar, it could be because you are unable to establish a connection with our servers. You can follow the steps in this article to resolve this issue. Please send an email to if the issue persists.


My audio/video isn't working

Read tips on troubleshooting audio/video issues during the session. Please send an email to if the issue persists.


There is an echo in my meeting

Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in the same room and so on. Learn about some of the possible causes why you can hear an audio echo or feedback during your meetings.



Why can't I unmute my microphone?  

Your computer OS settings might prevent Zoho Meeting from using the microphone. We will also notify the host under participant list if someone's microphone is muted in OS.  Refer to this article to learn how you can unmute your device if this happens.


Where do I find my recordings?

All recordings will be sent to your email address once your meeting is over. You can also access and manage your recordings in the My Recordings tab of your Zoho Meeting account.

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