Domains and Rebranding
Domains and Rebranding in Zoho People
What is meant by domains in Zoho People?
A domain name serves as a unique online identity for an organization, enhancing its branding, credibility, and accessibility. It enables professional communication, global reach and provides recognizability in the digital space. By adding your domains and getting them verified here in Zoho People, it is possible to access Zoho People using a customized domain in the URL, use official email addresses for notifications, add users directly, and more. For example, the access URL can be: www."your_org_domain".com
What is meant by rebranding in Zoho People?
Rebranding works in conjunction with a verified domain to open the possibility of completely customizing the default access URL of Zoho People. For example, the default "people.zoho.com" can be customized into https://"your_org_name"."your_org_domain".com.
Watch our help video on Domains and Rebranding in Zoho People
Adding a Domain
- Navigate to Settings > Manage Accounts > Organization Setup > Domains and Rebranding
- Click on Add Domain
- Enter your domain name
- Click Save
You have successfully added your domain. Any domain added should be verified by Zoho to check its validity and authenticity. Verification is an integral step to prevent any misuse of domain names. - Now go to the newly added domain and click Verify in the list.
Follow the steps below to get your domain verified.
Domain Verification
Once a domain is added to Zoho People, it has to be verified. Domain verification in Zoho People can be done in two ways.
- TXT method
- CName method
TXT Method
In this method, you will create a TXT record in your DNS manager with the provided values.
- Log in to your domain hosting site where your DNS is hosted.
- Open the DNS management page to add a record.
- Select the TXT method as your type of domain verification in the DNS management page.
- Create a TXT record in your DNS with the name (alias/host/TXT) as '@' or leave a blank space.
- Now go to Zoho People in another tab/window and navigate to Settings > Manage Accounts > Organization Setup > Domains and Rebranding and click Verify (that corresponds to the domain you are trying to get verified) Enter the values (point to/destination) section of your DNS management page as shown in your screen.
- Click Save Record or Add Record.
It may take some time for the record to be created. Once the record is added, proceed with the remaining step: - Navigate to your Zoho People window/tab and Click Verify
Your domain should now be verified in Zoho People using the TXT method.
NOTE
The Section names to add a record in your DNS hosting site may vary with different sites. Refer to the help documentation of your hosting site in case of doubts.
The Section names to add a record in your DNS hosting site may vary with different sites. Refer to the help documentation of your hosting site in case of doubts.
CNAME Method:
In this method, you will create a record in your DNS manager with a CNAME provided in Zoho People.
- Login to your domain hosting site where your DNS is hosted
- Open the DNS management page to add a record
- Select the CNAME Method as your type of domain verification in the DNS management page
- Now go to Zoho People in another tab/window and navigate to Settings > Manage Accounts > Organization Setup > Domains and Rebranding and click Verify (that corresponds to the domain you are trying to get verified) Enter the values Create a record in your DNS with the name (alias/host/CNAME) as displayed on your screen.
- Enter the value (points to/destination) section of your DNS management page as displayed on your screen.This value differs with different domains.
- Click Save Record or Add Record.
It may take some time for the record to be created. Once the record is added, proceed with the remaining steps: - Navigate to your Zoho People window/tab and Click Verify
Your domain should now be verified in Zoho People using the TXT method.
Once domains or subdomains have been verified, the next step is email authentication to validate the email source using DKIM Authentication.
Troubleshooting / Possible errors
If you encounter an error while verifying your domain after adding the CNAME or TXT record, consider the following issues:
- CNAME Verification Failure
If using the CNAME method, enter <zpeople>.<yourdomain.com/eu/cn/in> in your browser’s URL bar.
If the page does not redirect to the Zoho login page, check your CNAME values for accuracy.
- DNS Provider – Registrar Conflict
If your domain registrar differs from your DNS hosting provider, records added at the registrar may not be valid.
Perform a NameServer Lookup to determine where your DNS is hosted.
If uncertain, consult your domain registrar or technical contact to confirm name server settings.
- Long TTL (Time To Live)
DNS changes can take 12–24 hours to propagate, depending on the TTL value.
If TTL is set to a high value (e.g., 24–48 hours), verification may fail temporarily.
Check TTL settings and retry verification after some time.
- Incorrect Record Format
Some DNS providers require the full domain name (e.g., zpeople.yourdomain.com), while others only need the hostname (zpeople).
Refer to your DNS provider’s help documentation or support team to ensure proper formatting.
- Typos or Spelling Mistakes
Double-check the domain name entered in Zoho to ensure there are no errors.
Rebranding
Rebranding allows you to customize the default Zoho People login URL. By default, the login URL is people.zoho.com, but you can personalize it to match your domain after verifying it with Zoho.
Steps to Rebrand Your Login URL:
- Navigate to Settings > Manage Accounts > Organization Setup > Domains and Rebranding.
- Scroll down to the Rebranding section
- Under Login URL, enter your desired URL (e.g., https://myhrms.mydomain.com).
- Select your verified domain from the dropdown menu.
- Click the tick mark to Confirm.
NOTE
Before mapping your custom domain with Zoho People, ensure that you have created a CNAME entry and linked it to the appropriate Zoho People host, based on your region:
people.cs.zohohost.com
people.cs.zohohost.eu
people.cs.zohohost.com.cn
people.cs.zohohost.in
people.cs.zohohost.com.au
people.cs.zohohost.jp
people.cs.zohohost.jp
- Configuring Your CNAME Record by signing in to your domain hosting provider and navigating to the DNS Management page.
- Proceed to adding the CNAME record in the following format: (based on yourt domain i.e, .com/.eu /.cn/.in/.au /.jp)
CName <yourdomain>
Hostname people.cs.zohohost.com/people.cs.zohohost.eu/people.cs.zohohost.com.cn /people.cs.zohohost.in/people.cs.zohohost.com.au/people.cs.zohohost.jp
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