Manage Webhooks | Online Help | Qntrl

Manage Webhooks

Webhooks Overview

Webhooks facilitate automated HTTP notifications. Notifications are triggered in third-party applications as per the business requirements when a predefined action is performed by the user in the organization.

Business Use Cases of Webhooks

  1. Webhooks can be used to collaborate with a third-party SMS vendors to send SMS alerts to users linked to a card , such as card creators or assignees.
  2. You can also connect with your organization's logistics application to notify the delivery of orders when associated cards  are completed. 

Webhooks can also be used in blueprint transitions and business rules .

Add webhook

  1. Navigate to   and select Webhooks under Advanced  from the menu.
  2. Click  New Webhook  button.
  3. Enter the details. Refer the below table to know the specification of each field. 
  4. Click Save .

List of fields in Webhook configuration

Field Name
Data Type

Specify the webhook name.
3-50 characters
URL to notify

Specify the API URL of a third-party or Zoho application.

265 characters

Select the API method type: POST or GET. By default, the POST method is selected.

Radio button
Parameters in standard format (JSON, XML, etc.)

1. Enter the parameter name and select a value to insert as description.
2. These request parameters are used when triggering the webhook notification to third-party applications.
3. A maximum of 6 parameters are allowed. Each parameter name can be up to 25 characters.

Parameter Name- 25 characters
Parameter Value- 5000 characters
Parameters in standard format (Name=Value)

1. Enter the parameter name and select the corresponding parameter value.
2. These request parameters are significant while triggering the webhook notification to third-party applications.
3. A maximum of 6 parameters are allowed. Each parameter name can be up to 25 characters.

Parameter Name- 25 characters
Append custom parameters

1. Specify the parameter name and its corresponding value for the webhook.
2. Maximum of 5 parameters are allowed. Each parameter name can have 25 characters.
3. This key/value pair is mainly used to send auth tokens, API key, security tokens, etc.

Parameter Name- 25 characters
Parameter Value- 100 characters
Custom headers 
1. Specify the header name and the corresponding value for the webhook. 
2. A maximum of 3 headers are allowed. Each header name can be up to 25 characters. 
3. This can be used to send cookie, User-Agent, Referrer, etc.  
Header Name- 25 characters 
Header Value- 200 characters
Preview URL
Preview the complete webhook URL to be sent to the third-party application. This field cannot be edited. 

Constraints in Webhooks

  • A maximum of 3 webhooks can be associated with a business rule
  • A maximum of 3 webhooks can be associated with a  transition .
  • Six card  related parameters and five custom parameters are allowed per webhook.
  • If a webhook execution fails after three attempts, it will be retired.

Associate Webhooks with Business Rules

  1. Navigate to   and select  Business Rules under  Automation from the menu.
  2. Create a new business rule or open an existing rule.  Learn more about business rules .
  3. Fill in the rule details and move to  Criteria & Actions.
  4. Now click the  icon next to  Instant Actions or Schedule Actions and select Webhooks  from the dropdown.
  5. Select one or more webhooks from the list of available webhooks or click Add Webhook .
  6. After the webhook is selected, Click  Apply .
  7. Click Save

Associate Webhooks with Blueprints

  1. Navigate to    and select  Orchestration  from the menu.
  2. Select an existing orchestration or create a new one. Learn more about orchestration. 
    1. You will land in Step 1: Create Form.
  3. Navigate to Step 2: Design Blueprint. 
  4. Click on a transition and navigate to  After  section in the right panel. 
  5. Now, under Instant Actions or Schedule Actions , click the  icon next to  Configure Webhooks .
  6. Select one or more webhooks from the list of available webhooks or click Add Webhook .
  7. Click  Apply .
  8. Save the Blueprint.  

Edit/delete Webhook

To edit a webhook, select Webhooks under Advanced  from the menu , click on the webhook you wish to edit. Modify the webhook and click  Save .
To delete a webhook, hover over the webhook name and click  . Select  Delete from the popup and confirm your action.   

Once deleted, the webhook will no longer be associated with any blueprint.

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