Implementation or Troubleshoot Access | Online Help | Qntrl

Implementation or Troubleshoot Access

Access Privilege
Implementation or Troubleshoot Access can be provided only by the Organization Owner.

You can provide temporary access of your Qntrl account to our technical support team to help build workflows in your organization or troubleshoot issues. 

How to provide access

  1. Navigate to   and select   Implementation Access under Organizations.
  2. Enter the number of days our team can access your account.
  3. Click  Provide Access.


 
Note: 
  1. Once Implementation or Troubleshoot access is provided, Qntrl's support team will be able to perform actions in the organization with  Admin permissions. However the team will be restricted from accessing the following:
    1. We will not be able to access payments page and hence can’t modify the subscription plan.
    2. We will not be able to extend or revoke the implementation or troubleshoot access.  
    3. We will not be able to access your Zoho One account.
    4. We will not be able to access your Zoho Directory.
  2. All the actions performed by our team can be monitored using the Audit Log under the user name  Support User .
  3. Access of your account will be automatically revoked after the specified number of days. 

How to extend access

If our support team requests additional time to resolve your request, you can prolong the access.
  1. Click Extend Access.
  2. Enter the number of days to extend access.
  3. Click  Yes, proceed.



Now, our support team will be able to access your account until the extended time.

How to revoke access

If your request is resolved by our support team, we recommend you to terminate the access by clicking the  Revoke Access  button.
 


Once the permission is revoked, our support team will no longer be able to access your account.

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