Implementation or Troubleshoot Access | Online Help | Qntrl

Implementation or Troubleshoot Access

Access Privilege
Implementation or Troubleshoot Access can be provided only by the Organization Owner.

You can provide temporary access of your Qntrl account to our technical support team to help build workflows in your organization or troubleshoot issues. 

How to provide access

  1. Navigate to   and select   Implementation Access under Organizations.
  2. Enter the number of days our team can access your account.
  3. Click  Provide Access.

  1. Once Implementation or Troubleshoot access is provided, Qntrl's support team will be able to perform actions in the organization with  Admin permissions. However the team will be restricted from accessing the following:
    1. We will not be able to access payments page and hence can’t modify the subscription plan.
    2. We will not be able to extend or revoke the implementation or troubleshoot access.  
    3. We will not be able to access your Zoho One account.
    4. We will not be able to access your Zoho Directory.
  2. All the actions performed by our team can be monitored using the Audit Log under the user name  Support User .
  3. Access of your account will be automatically revoked after the specified number of days. 

How to extend access

If our support team requests additional time to resolve your request, you can prolong the access.
  1. Click Extend Access.
  2. Enter the number of days to extend access.
  3. Click  Yes, proceed.

Now, our support team will be able to access your account until the extended time.

How to revoke access

If your request is resolved by our support team, we recommend you to terminate the access by clicking the  Revoke Access  button.

Once the permission is revoked, our support team will no longer be able to access your account.

    Redefine the way you work
    with Zoho Workplace

      Zoho DataPrep Personalized Demo

      If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

      Zoho CRM Training

        Create, share, and deliver

        beautiful slides from anywhere.

        Get Started Now

          Get started with Zoho Sign

          in a few quick steps!

          Download Help Guide

                      Secure your business
                      communication with Zoho Mail

                      Mail on the move with
                      Zoho Mail mobile application

                        Stay on top of your schedule
                        at all times

                        Carry your calendar with you
                        Anytime, anywhere

                                Zoho Sign Resources

                                  Sign, Paperless!

                                  Sign and send business documents on the go!

                                  Get Started Now

                                      Zoho SalesIQ Resources

                                          Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources

                                                    Zoho DataPrep Demo

                                                    Get a personalized demo or POC

                                                    REGISTER NOW

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now

                                                                            • Related Articles

                                                                            • Qntrl for Android

                                                                              Qntrl app is available for Android devices. Users can perform actions on the go using Qntrl app for mobile.  Minimum OS version: 5.1 Lollipop Install Qntrl to your Android device  Qntrl's  android app is available in Play Store. Search for ‘Qntrl’ in ...
                                                                            • Qntrl for iPhone

                                                                              Carry your workspace wherever you go using Qntrl's mobile app. Users can view requests, perform cards, and track updates on the go by downloading Qntrl's iOS application.  Minimum OS version: iOS 10 Install Qntrl to your iPhone You can install Qntrl ...
                                                                            • Zoho Directory in Qntrl

                                                                              What is Active Directory?  Active Directory (AD) by Microsoft is a domain management system for centralized networks. Using AD, you can add users, define their privilege, store and manage information, and authorize and authenticate user accounts.  ...
                                                                            • Overview of Qntrl

                                                                              Every business runs on hundreds of processes, and with technology improving every day, most of those operations are still performed manually. Take the case of Helen, the head designer at her company. Helen and her team handle brochure, UI ...
                                                                            • Overview of Reports

                                                                              One of the best ways to manage teams in an organization is to take a step back and analyse the work pattern. Evaluate different aspects of your team’s progress using  Reports in Qntrl. Apart from the default reports provided by Qntrl, users can also ...
                                                                            Wherever you are is as good as
                                                                            your workplace



                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                              CRM Tips

                                                                              Make the most of Zoho CRM with these useful tips.

                                                                                Zoho Show Resources