Implementation or Troubleshoot Access | Online Help | Qntrl

Implementation or Troubleshoot Access

Access Privilege
Implementation or Troubleshoot Access can be provided only by the Organization Owner.

You can provide temporary access of your Qntrl account to our technical support team to help build workflows in your organization or troubleshoot issues. 

How to provide access

  1. Navigate to   and select   Implementation Access under Organizations.
  2. Enter the number of days our team can access your account.
  3. Click  Provide Access.


 
Note: 
  1. Once Implementation or Troubleshoot access is provided, Qntrl's support team will be able to perform actions in the organization with  Admin permissions. However the team will be restricted from accessing the following:
    1. We will not be able to access payments page and hence can’t modify the subscription plan.
    2. We will not be able to extend or revoke the implementation or troubleshoot access.  
    3. We will not be able to access your Zoho One account.
    4. We will not be able to access your Zoho Directory.
  2. All the actions performed by our team can be monitored using the Audit Log under the user name  Support User .
  3. Access of your account will be automatically revoked after the specified number of days. 

How to extend access

If our support team requests additional time to resolve your request, you can prolong the access.
  1. Click Extend Access.
  2. Enter the number of days to extend access.
  3. Click  Yes, proceed.



Now, our support team will be able to access your account until the extended time.

How to revoke access

If your request is resolved by our support team, we recommend you to terminate the access by clicking the  Revoke Access  button.
 


Once the permission is revoked, our support team will no longer be able to access your account.

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training


                  Zoho TeamInbox Resources




                            Zoho DataPrep Resources

                              Zoho DataPrep Demo

                              Get a personalized demo or POC

                              REGISTER NOW


                                Design. Discuss. Deliver.

                                Create visually engaging stories with Zoho Show.

                                Get Started Now











                                                      • Related Articles

                                                      • Qntrl for Android

                                                        Qntrl app is available for Android devices. Users can perform actions on the go using Qntrl app for mobile.  Minimum OS version: 4.4 KitKat Install Qntrl to your Android device  Qntrl's  android app is available in Play Store. Search for ‘Qntrl’ in ...
                                                      • Qntrl for iPhone

                                                        Carry your workspace wherever you go using Qntrl's mobile app. Users can view requests, perform cards, and track updates on the go by downloading Qntrl's iOS application.  Minimum OS version: iOS 10 Install Qntrl to your iPhone You can install Qntrl ...
                                                      • Overview of Qntrl

                                                        Every business runs on hundreds of processes, and even with technology improving every day, most of those operations are still performed manually. Take the case of Helen, the head designer at her company. Helen and her team handle brochure, UI ...
                                                      • Zoho Directory in Qntrl

                                                        What is Active Directory?  Active Directory (AD) by Microsoft is a domain management system for centralized networks. Using AD, you can add users, define their privilege, store and manage information, and authorize and authenticate user accounts.  ...
                                                      • What are the default reports provided by Qntrl?

                                                        Qntrl provides default reports, including: Blueprint usage report Card distribution chart Stage duration chart Stage utilization chart Blueprint duration analysis If any of these default reports do not suit your needs, you can always create a custom ...

                                                      Resources

                                                      Videos

                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                      eBooks

                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                      Webinars

                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                      CRM Tips

                                                      Make the most of Zoho CRM with these useful tips.



                                                        Zoho Show Resources