Login to your Zoho SalesIQ account.
On the SalesIQ dashboard, click on "Settings".
Go to Departments, and then choose the department that you would like to configure.
For Attended Chats - Configuring your EstreamDesk support email in “Chat Transcript” will send only the attended chat transcript for the selected department.
For Missed Chats - Configuring your EstreamDesk support email in “Missed Visitor Notifications” will send only the missed chats notification for the selected department.
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Make the most of Zoho CRM with these useful tips.