Thread view in Zoho TeamInbox

Thread views


Your messages are listed under different views in Zoho TeamInbox so you can manage them easily. You can see the different views in the left pane. 

Assigned to me 

Every thread that is assigned to you is listed under this view. Here, the threads that are open i.e., the threads that are not archived yet, will be listed under the Open view.

Assigned to others 

Threads that are assigned to others will be listed under this view. Unarchived threads will be listed under the Open view.

Following 

All the threads that you follow will be listed under this view. Here, the threads that are open i.e., the threads that are not archived yet, will be listed under the Open view.

Shared with me 

When you are @mentioned in the comments of any thread in an inbox that you don't belong to, it will be listed under this view. 

Draft 

All the messages you save as draft will be listed under this view. Also, the message drafts that your teammates share with you will be listed here. 

Sent 

All the messages you send will be listed under this view. 

Snoozed 

When you snooze a thread, it will disappear from your inbox and will be listed under this view until the snooze time you've set is over or you manually cancel the snooze. 

Spam 

All your spam emails will be listed under this view.

Trash

The messages that are deleted from the inboxes that you belong to will be stored in this view. Only admins can delete the messages permanently from here. You can also restore the messages from here and have it in your inbox again.

Unread

This is the global view of all your unread messages irrespective of the teams or inboxes.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media

                                                              Use cases

                                                              Make the most of Zoho Desk with the use cases.

                                                               
                                                                

                                                              eBooks

                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                               
                                                                

                                                              Videos

                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                               
                                                                

                                                              Webinar

                                                              Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                               
                                                                
                                                              • Desk Community Learning Series


                                                              • Meetups


                                                              • Ask the Experts


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner

                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Managing Personal Emails

                                                                                                                          Composing a Personal Email Zoho TeamInbox lets you to compose an email and send it from your personal inbox. This way you don't have to go to another application every time to send out personal emails, you can manage them right from Zoho TeamInbox.   ...
                                                                                                                        • What is a duplicate thread and how do I mark one in Zoho TeamInbox?

                                                                                                                          When a client sends an email to two different email addresses, the email will appear in both inboxes, causing confusion for team members who may not realize that the email has been duplicated. To mark a thread as duplicate: 1. Login to Zoho ...
                                                                                                                        • How do I customize my sidebar?

                                                                                                                          Zoho TeamInbox allows you to customize your sidebar by showing only the views you need. You can right-click on any thread view, select “Edit sidebar,” and disable or enable thread views as needed and click Save.
                                                                                                                        • How can I search for messages based on different parameters in Zoho TeamInbox?

                                                                                                                          Zoho TeamInbox provides you extensive search options to search based on sender, to/ cc, subject, inbox, teammates or attachment name and content or the entire email. Custom views provide you the option to save your favorite combination of filters in ...
                                                                                                                        • Can I assign a thread to myself?

                                                                                                                          Yes, you can assign threads to yourself. By assigning threads to yourself, you notify others that you are actively working on or taking ownership of that specific thread. 1. Login to Zoho TeamInbox. 2. Navigate to the thread and click Assign on the ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources