Where is my WorkDrive data stored?

Important:

1. Files are cached on your system only when you open or use them.
   
   
2. This cache is stored in your system’s default drive—typically the C: drive—unless changed manually.
   
   
3. TrueSync creates a virtual drive (Z:) to represent your WorkDrive files. Think of this as a shortcut to your cloud storage, not a separate physical drive.
   
   
4. Recently accessed file data is temporarily stored in the cache and will be automatically cleared over time. Only offline files are stored permanently.
   Note: To make a file or folder available offline, simply right-click the file or folder and choose Available Offline.
   
   
5. Any files that haven’t been uploaded yet will be temporarily stored in the cache drive. Once the upload is complete, and if those files are not accessed for a while, they will be automatically removed from the cache to save space.
   
   
6. If a folder is larger than the remaining space in the cache drive, the upload will not proceed. Make sure there is sufficient free space in the cache before trying to upload large folders.
   

Notes:

1. The Z: drive and the cache folder in the C: drive are part of the same system. The data you access from Z: is temporarily stored (cached) in C: by default.
   
   
2. It is not recommended to manually clear the cache. If there are any files in the cache that haven’t been synced yet, doing so may result in data loss.
   

Frequently asked questions

1. Storage displayed in Virtual drive Z: and in the WorkDrive TrueSync system tray.

1. This is your system storage space to store WorkDrive TrueSync Cache data.
   
   
2. The data you access from Z: is temporarily stored (cached) in C: by default.
   Default cache path: C:\Users\<UserName>\AppData\Local\ZohoWorkDriveTS
   
   
3. You can change to another fixed drive (e.g., D: or E:)  if you’re concerned about C: drive space and to avoid bloating the C: drive.
   

1. This is your actual WorkDrive storage available in the cloud.
   
   
2. To access these details: Click on the WorkDrive TrueSync system tray icon. A small screen will appear with your WorkDrive storage details.

2. Can I store cache data on a network or external drive?

3. Why does my C: drive look full?

4. Can I change where cache is stored?

1. Click the TrueSync icon in the system tray.
2. Go to Settings > Preferences.
3. In the Preferences window, switch to the Account tab.
4. Choose a new location on a fixed drive for the cache folder.
5. Restart TrueSync to apply the changes.

5. How can I view my WorkDrive available cloud storage in TrueSync?

Quick Tips for Optimizing Storage in WorkDrive TrueSync

1. Open only the files you need: Avoid accessing unnecessary files to reduce cache buildup and save valuable storage space.
   
   
2. Set large or rarely used folders to online-only: Free up local storage by keeping less frequently used folders in the cloud.
   
   
3. Move the cache folder to a larger internal drive (Windows only): If you’re running low on space, consider relocating the cache folder to a drive with more available storage, such as D:.
   
   
4. Review offline files regularly: Periodically check your offline file list and remove files you no longer need offline to reclaim space.
   
   
5. Optimize local storage with selective sync: Use selective sync to reduce local storage usage by syncing only the folders you need—such as My Folders, Team Folders, or Shared Folder.
   Note: Currently, selective sync is only available at the library (parent folder) level. Syncing individual sub-folders is not supported at this time.

1. EU region: support@eu.zohoworkdrive.com
2. All other regions: support@zohoworkdrive.com