Manage your WorkDrive Subscription

Manage your WorkDrive Subscription

This section explains how you can manage your WorkDrive subscription.

To manage your WorkDrive subscription:
2. Click Admin Console in the bottom-left corner of your WorkDrive account.
The Admin Console page will open in a new tab. Dashboard will be selected by default.



3. Click Manage subscriptions under Account Details.
The Manage WorkDrive Subscription page will open.

You can see your current subscription details, which are:
      Item (WorkDrive plan)
      Number of units
      Total price

You can see your recurring details below the subscription details, which are:
      Recurring Amount
      Recurring On (Renewal Date)
      Payment Method

Upgrade User

1. Click Upgrade User under Manage Subscription.
2. Enter the number of additional users required. You will be shown the amount to be paid for the additional users.
3. Click Continue.
4. Confirm the order (i.e., the item (Additional User), number of units, and their total price), then click Make Payment.

Downgrade User

1. Click Downgrade User under Manage Subscription.
2. Enter the number of usersYou will be shown the number of users after reduction in the left side.
3. Review the downgrade details (i.e., the number of users to reduce), then click Confirm.

Change Plan

As your team size or requirements change, you can always upgrade or downgrade your WorkDrive account accordingly. 

To change plan:
1. Click Change Plan under Manage Subscription.

A new page listing all the plans of WorkDrive will open. CURRENT PLAN indicates your current WorkDrive plan.

2. You can either upgrade to a higher plan or downgrade to a lower plan of WorkDrive.
  1. If you want to downgrade to a lower plan, click DOWNGRADE on the required plan on the left.
  2. If you want to upgrade to a higher plan, click UPGRADE on the required plan on the right.
3. Click Confirm.

If your team needs additional space in WorkDrive, you can easily buy storage add-ons, available in increments of 10 GB, 100 GB, and 1 TB. The additional amount will be automatically added to your WorkDrive subscription for both monthly and yearly plans.

Refer to the 
pricing page for more details.

Cancel Subscription

1. Click Change Plan under Manage Subscription.

A new page listing all the plans of WorkDrive will open. CURRENT PLAN indicates your current WorkDrive plan.

2. Select Click Here in the bottom-left to cancel your WorkDrive subscription.

A confirmation dialog box will open.



3. Write your reason for downgrading WorkDrive.
4. Uncheck the box to downgrade immediately, or leave the checkbox marked to downgrade automatically at the end of your current billing cycle.
5. Click Confirm Downgrade.

View Payment History

Click Payment History under Recurring DetailsThe Transaction History page will open.

You can see all your payment history, which will contain the following details:
      Transaction ID
      Type (Upgrade/Downgrade)
      Plan Name
      Date 
      Amount 
      Invoice

Change Payment Method

Click Credit Card under Recurring Details. You can choose a new payment option—Credit Card or PayPal. Credit Card will be selected by default.
  1. For Credit Card, enter the card details and click Update.

  2. For PayPal, click Continue to proceed. You will be redirected to the PayPal website where you can log in or create a PayPal account and update your payment method.


Change Billing Details

1. Click Billing Address under Recurring DetailsThe Billing Details page will open.



2. Click Change under the Billing Address & Other Info tab.
3. Change the billing address and click Update.

All your existing subscriptions with this billing address will be changed to the newly given address.

Update Email Recipients

1. Click Billing Address under Recurring Details.

The Billing Details page will open. The Billing Address & Other Info tab will be shown by default.

2. Click the Email Recipients tab.

To add recipients:

1. Click Add Recipient.
2. Click the + icon to add more recipients.
3. Choose to send emails for all products or specific products.
4. Select transaction types for which the copy of emails have to be sent: Purchase Notification, Invoice, or both.
5. Click Add.
6. Click Confirm.

You can also edit or delete existing email recipients by clicking the edit or delete icon respectively.


About your subscription
All subscriptions will be automatically renewed from your selected payment method on a recurring basis, and we'll send you a receipt each time. We do not store your card details. You can upgrade, downgrade or cancel anytime. If the subscription is canceled, refunds and termination of access will follow the Terms of Service. Prices are in US Dollars and subject to change. Other restrictions and taxes may apply.



If you have more questions, please reach out to us at support@zohoworkdrive.com.

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