To export data like messages, files, users and others from your Cliq organization, follow the below steps:

1. Navigate to the Admin Panel .
   
2. Under the Data Administration module click on Export .

• Click on NEW EXPORT and select the resources that you'd like to export.
  

• Choose the export file format
  

• Select one of the three options for the file format you want to download: JSON, XML, or PDF.​
  

• Choose how you want to secure the file. You have 3 options:
  

• No security - The admin can open the file without a password.
• Password protection - The admin has to set a password which will be required to access the file.
  
• Password encryption - Provides an additional layer of security by encrypting the file. Only authorized users with the encrypted key can decrypt and access the file.
  

• Click on EXPORT DATA .
  

Confirm your export settings and click on the Start Exporting button.

• Once the export is complete it will be available for download in the Export home page.

• Click on the Download button.

• This will download a zipped version of the export file in your local folder.
  

• To delete the exported data, click on the bin icon next to the Download button. Once deleted, the exported data cannot be retrieved.
  
  

Note:

1. Only the recent 7 days data can be exported using the free version of Cliq.

2. All previous exports will be available for download anytime on the Export home page. 

 After you complete the export, you'd be given the export details in the  Export  window.

1. Click on the  Download  button. 

2. This will download a zipped version of the export file in your local folder.

NOTE  : To delete the exported data, click on the bin icon next to the Download  button. Once deleted, the exported data cannot be retrieved. 

If you're a Mac user,

1. Open your downloads and click on the folder that is exported.

NOTE : The folder that is exported is always your organization name underscore export. For example:  ZylkerCorp_export

2. Double click on the zip file.

3. This unfolds into two files namely, readme.txt (a plain text file that contains the encryption details) and  ZylkerCorp_export.zip.aes  (The actual file that holds your export details).

4. Now open your  Terminal  and follow the steps as given below.

In your terminal,

1. Type  cd downloads .

2. Now, type in  cd  followed by the name of your exported file. For example-  cd ZylkerCorp_export .

3. Type in  openssl aes-256-cbc -d -in "ZylkerCorp_export.zip.aes" -out "zylker.zip" -pass pass:sample1234  (Filename of the exported file and the password that you used while exporting the data) and hit enter.

Last login: Wed Feb 5 18:16:49 on ttys000 
 olivia-palmer:~ olivia-palmer cd downloads 

  olivia-palmer:downloads olivia-palmer cd ZylkerCorp_export olivia-palmer:ZylkerCorp_export olivia-palmer openssl aes-256-cbc -d -in "ZylkerCorp_export.zip.aes" 

   -out "zylker.zip" -pass pass:sample1234 olivia-palmer:ZylkerCorp_export olivia-palmer$ 
   

4. This adds another zip file to your exported folder. Click on it to unzip.

5. This appends an additional folder with the exported data details.

If you're a Windows user,

Download an openSSL software  for your PC and follow the steps mentioned above to export data in Cliq. After you export,

1. Click on the  Download  button in the  Export  window.

2. Once after the export is complete, the export zip file would be available in the  Downloads .

NOTE : The exported file name is always your organization's name underscore export. For example-  ZylkerCorp_export .

3. Right click on the zip file and click on the  Extract All..  options and hit the  Extract  button.

4. Further you'd be given two files namely,  readme  (a text file) and a zip file-  ZylkerCorp_export.zip.aes  which is normally your organization's name underscore export.

In the command prompt ,

1. Type in  cd downloads .

2. After this, type  cd  followed by your export folder name. For example-  cd ZylkerCorp_export .

3. Following this, type in  openssl aes-256-cbc -d -in "ZylkerCorp_export.zip.aes" -out "zylker.zip" -pass pass:test1234  (File name of the exported file and the password that you used while exporting the data).

   Microsoft Windows [Version 10.0.17134.706]

 
 (c) 2018 Microsoft Corporation. All rights reserved. 
 C:\Users\Olivia>cd downloads C:\Users\Olivia\Downloads>cd ZylkerCorp_export 
C:\Users\Olivia\Downloads\ZylkerCorp_export>openssl aes-256-cbc -d -in "ZylkerCorp_export.zip.aes" 

   -out "zylker.zip" -pass pass:test1234 
C:\Users\Olivia\Downloads\ZylkerCorp_export>  

4. This would give a decrypted zip file to your exported folder.

5. Further extracting the zip file, you'd get an additional folder with exported data details.