Troubleshooting guide for SCORM files
Refer to this article to troubleshoot common issues that may arise when importing SCORM files.
1. File import has failed
The issue:
Why it happens:
The solution:
Ensure that the imsmanifest.xml file is located in the root of the zipped package.
Don’t zip the folder containing the SCORM files. Instead, zip the contents of that folder directly.
2. Invalid SCORM version
The issue:
Why it happens:
The solution:
Return to your SCORM authoring tool.
Export or repackage the module using SCORM 1.2 or SCORM 2004 (3rd or 4th edition) format.
3. White page appears while starting a SCORM
The issue:
Why it happens:
The solution:
Ask users to enable third-party cookies in their browser settings.
Update your SCORM authoring tool to the latest version and republish the package to comply with modern browser security standards.
Learn more about managing third-party cookies.
4. Access denied: Error 403
The issue:
Why it happens:
The solution:
Instruct users to enable third-party cookies in their browser settings.
Learn more about managing third-party cookies.
5. Slow to launch
The issue:
Why it happens:
The solution:
Make sure users are accessing the module through a modern, up-to-date browser (e.g., Chrome, Firefox, Edge).
Encourage users to clear their cache or try incognito mode if slowness persists.
6. SCORM upload and download errors while using custom domain
The issue:
Why it happens:
The solution:
Instruct users to enable third-party cookies in their browser settings.
Learn more about SCORM upload and download errors
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