Scheduling interval determines how start time is divided on the booking page. This interval is independent of the appointment duration and can be in any multiple of 5 minutes.

For example, if your service typically lasts two hours and your slots are fixed (e.g., 8-10, 10-12), a customer needing an appointment at 9 might be missed. Setting the scheduling interval to one hour (8:00, 9:00, 10:00, etc.) allows for more flexibility. This way, customers can book for any hour within your service duration, reducing missed opportunities and accommodating various customer time requirements.

1. Scheduling interval can be set in any multiples of five.
   
2. The default scheduling interval is 15 minutes.
   
3. Each service can have a separate scheduling interval.
   
4. To have a scheduling interval same as service duration, you can set the interval similarly.

Time Zone Presets

1. Note: The Customer's local time preset is selected by default.

   
   
   
   
   
   
   
   To change the Time zone preset:
   
   
   
   1. Click the edit icon against the selected preset.
      
      
      
      
      
   

   2. A pop-up containing the different presets and their preferences opens up once the edit icon is clicked.
      
      
      
      
      
      
      
   Show time zone in Booking Page - When this option is checked, the time zone field shows up in the Booking Page. Unchecking this option will remove the time zone field from the Booking Page.

   
   

   Lock time zone in Booking Page - When this option is checked, the time zone field shows up in the Booking Page but is disabled for further updates. Unchecking this option will remove the time zone field from the Booking Page. This option is disabled when Show time zone in Booking Page is unchecked.
   

   
   

1.   Below are the available Time Zone Presets:

   • Customer's local time - This preset automatically detects the time zone of the customer and displays the booking slots based on the Customer's local time.
     
     

     
     
     
     
     
     
     
   • Business time zone - This preset allows you to enforce the business time zone as the only available time zone on the Booking Page, irrespective of the Customer's location.
     
     
     
     
     
     
     
     
     
   • Specific time zone - This preset allows you to enforce a specific time zone as the only available time zone on the Booking Page, irrespective of the Customer's location.
     
     
     
     You can choose a required time zone from the list of available timezones.
     
     
     
     
     
     
     
     
     

         3. Choose the required preferences for each time zone preset and click Save. The changes will reflect in the booking page.
   
   

Booking Confirmation Page

This is the page that will be displayed to customers once an appointment is booked or rescheduled.



The Appointment Summary page

This is displayed to customers by default with a Book another appointment button.

To remove the button or edit the text on it:

1. Click the edit icon.



2. A pop-up appears, containing options to display or remove the Book another appointment button. It also provides a text box to customize the button text. Edit the button text and click Save.
 

3. The custom button text is reflected on the booking summary page.

Note: Unchecking Show 'Book another appointment' button on booking page removes it from the booking page.

Custom URL Redirection

Note: Redirecting customers to a custom URL on booking confirmation is available with all paid plans of Zoho Bookings.

You can override the default Booking Summary page and redirect customers to a custom URL or page when they book or reschedule appointments.

1. Click the edit icon and select Show your own confirmation page.

2. Enter the URL of the page you want to redirect customers.

3. Additionally check the Pass booking details to confirmation page option to pass booking details and UTM parameters to your page.

Note: UTM parameters can help gauge your booking page's effectiveness. Learn how.

Assume that you have embedded the booking page on a website (say, Twitter). And you would want to track the source for your campaign (say, 'user-adoption'), you can append UTM parameters to your page (say https://www.zylker.com.thankyoupage) like the below.

https://www.zylker.com.thankyoupage?utm_source=twitter&utm_campaign=user-adoption

          5. utm_term

List of supported Booking parameters

These parameters can pass booking details along with your custom URL.

https://www.zylker.com.thankyoupage?booking_id=ZO-12345&assigned_to=John%20Doe

Booking details

          1. booking_id=<value>

          2. workspace_uuid=<value>

          3. workspace_name=<value>

          4. assigned_to=<value> (staff or resource name)

          5. service_uuid=<value>

          6. service_name=<value>

          7. booking_start_time=<value> 

          8. booking_end_time=<value> 

          9. booking_cost=<value>

          10. booking_cost_paid=<value>

          11. booking_currency=<value>

Customer details

          12. customer_name=<value>

          13. customer_first_name =<value> (if applicable)

          14. customer_last_name=<value> (if applicable)

          15. customer_contact_no=<value>

          16. customer_email=<value>

Custom fields

          17. customer_<custom_field_name>=<value>

Appointment Title  Customization

Zoho Bookings let you have a customized appointment title by including variables according to your preferences. This will be applied to the event title in calendar invites. It will also be used as titles of online meetings(Zoho Meeting, Google Meet, Zoom Meeting, Microsoft Teams, Zoho CRM Calendar), Zoho Assist sessions, and ICS files.

To customize appointment title:

1. Under the General section, you can see the Appointment Title Customization option. In the text box, add the required text.
   
2. Click Insert Variable to the right of the text box to include variables in the title.
   
3. Click Save.
   
   
   

1. Set Prefix — Set a prefix for the booking IDs. A maximum of five characters can be set. The default value is "NE".
   
   
   
   To edit this value:
   

1. Maximum Digits Allowed — The maximum number of digits in a Booking ID. The default value is 5.
   

Booking Notice

• Avoid last-minute bookings by setting minimum booking notice. (eg. two hours from booking time)
  

• Avoid too far bookings by setting maximum booking notice. (eg. 24 hours from booking time)

Minimum Booking Notice 

Maximum Booking Notice

1. To edit this value, select the required values from the dropdown. Changes are auto-saved. The setting period can be in days/hours/minutes.

    

   
   

Let's assume the time now is 2.00 pm and we want to set the minimum booking notice to two hours. Now, the booking page will not show the slots of the next two hours. The below image shows the slots that are available after two hours (4.00 pm in this case).