The booking page is the web page where customers can book services, resources, or appointments with particular staff.
Types of Booking Page URLs
It can be presented to customers in one of four ways:
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Service Booking URL – A booking URL dedicated to a
particular service, where the service is preset and cannot be edited.
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Staff Booking URL – A booking URL dedicated to a
particular staff, where the staff is pre-selected and cannot be modified.
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Resource Booking URL – The booking URL is dedicated to a
particular resource, where the resource is pre-selected and cannot be edited.
Sections of a Booking Page
Each booking page consists of three brief segments:
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Service – Allows selecting the required service
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Date, Time & Staff – Allows selecting the required date, time, and staff (if applicable)
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Confirmation – Books the appointment and sends notifications or confirmations (as configured)
How the booking pages differ
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The major difference between the four types of booking pages mentioned above is that the
Workspace Booking URL lets the customer select the service they need from all the listed services, while the rest of the booking pages are each dedicated to a particular service, staff, or resource, which means the service is pre-selected in these booking pages.
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When using the
Service Booking URL, customers can select the slot for which they need the appointment.
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When using the
Series Group Booking URL, the dates are already fixed, so customers can only view and book the pre-defined booking dates.
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When using the
Drop-In Group Booking URL, the set of dates are already fixed, so customers can view and select one of the required date-time slots from the available set of choices.
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When using the
Resource Booking URL, customers can select the Start Time and End Time to specify how long they want the resource.
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When using the
Staff Booking URL, customers can select the required service offered by that staff. The rest of the information depends on the selected service.
Playing Around with Booking Page URLs
The image below shows Registration Form fields in a normal Booking Page without any URL customization.
If you already have customer information, then you can save them time by passing values to fields in a Registration Form by appending them as parameters to the Booking Page URLs.
The image below is when the fields are pre-filled with values passed as parameters.
Note:
1. Pre-filling values is possible for all the default and custom fields except the Invite Guests field.
2. Values pre-filled using this customization can still be edited by Customers.
Allow Instant Booking
If you already have customer information, then you can allow customers to book appointments instantly once the Service and/or Staff and the Booking Slot are selected. This can be done by passing values to
all mandatory fields as parameters and by setting the additional parameter "directBookNow" to "true" in the Booking Page URL.
The image shows a Booking Page setup for Instant Booking. Once the Staff and Time Slot are selected, the Booking will be completed.
The Instant BookNow URL with the
First Name and
Last Name fields will look like the below:
Note:
1. For the fields (all fields in the Registration Form) to be disabled, all the mandatory fields in the Registration form should be supplied values. Disabling fields selectively is not possible.
3. Appointments can be booked even when non-mandatory fields are not supplied any values in the Booking Page URL.
Preselect Timezone in Booking Page
You can preselect the timezone for a Booking by passing the timezone as an additional parameter in the Booking Page URL. The timezone values to be specified follow the convention in the
TZ database name section.
The image below displays the Booking Page with the desired timezone preselected.
Note: This customization will preselect the required timezone, but customers will still be able to change the selection from the timezone list.
Restrict Services in a Staff Booking Page
Let us assume that a
Staff is assigned to multiple
Services. If you want to restrict the Services associated with a Staff down to just one, you can pass the serviceId of the required Service as a parameter to the Booking Page URL. This would pre-select the required Service.
The image below shows the required Service available as the only for the Customer.
Note: This customization will ensure other services associated with the staff are not displayed.
Suggest staff in a Service Booking Page
Let us assume that a
service is assigned to multiple
staff. If you want to suggest a specific staff to customers, you can pass the staffId of that staff as a parameter to the Booking Page URL. This would set the required staff as the default option in the staff list.
The image below shows the required staff available as the first option from the staff list.
Note: This customization will preselect the required staff, but customers will still be able to change the selection from the staff List.
Link your Booking Page URL to Facebook pages
Facebook business pages allow you to add a button to your page, so that customers can use it to book appointments with you. You can link the booking page URL in the button.
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Open up your Facebook business page and click
Add a Button.
- A pop-up shows up asking for your button choice. Select Contact Us as the button you would like to show customers.
- Type the Booking Page URL you wish to redirect your customers to, in the pop-up and click Save.
- The Contact Us button is now available on your page to direct customers to your Booking Page.