Managing Notifications
Given how fast-paced the online world is, managing social media can get overwhelming. But what if tracking your activities and your discussions were simplified and neatly organized for you? On Zoho Social, you can do this on two levels. You can be on-track with all the social media activities happening around your brand on various social channels, and simultaneously keep a tab on interactions and activities within your team.
Portal and Brand Admins in Zoho Social can decide which team members get notified of specific actions.
Brand Notifications
Brand Notifications notifies you of all activities happening across the social channels that you've connected to your Brand. Brand Notifications are available for: Facebook Page and Twitter Profile. Once you have set it up, you will get notified every time someone interacts with your Brand on any of the supported channels.
Notifications include likes, retweets, direct messages, wall posts, and @mentions.
When someone interacts with your Brand on any of the supported channels, you can view notifications on the top right corner by clicking on the bell icon.
Notifications for Facebook Groups, LinkedIn and Google My Business Listings are not available currently due to API restrictions on these networks.
To control notifications for a specific social channel:
1. From Brands Settings under Settings, click on the Notifications panel and go to social channels.
2. Each social channel has its own category of actions:
- Facebook Page: Visitor Posts, Comments, Messages, and Likes.
- Twitter: Mentions, Messages, Retweets, Likes, and Replies.
- Instagram: Comments
3. Click Add Member for each type of interaction for which you want to turn on notifications. The team members you add will be notified immediately via email.
4. To turn off notifications for a member, hover over their name and click the X icon.
Only Portal Admins and Brand Admins will be able to perform this action.
Team Notifications:
Team Notifications let you stay on top of all internal discussions that happen inside Zoho Social. When a team member starts a discussion in the Collaborate tab, or tags you in a thread, you will be notified under Team Notifications on your Zoho Social.
To access this, click on the Team Notifications button or the icon on the top right corner of your Zoho Social screen, near the bell icon.
Team Notifications will also show you other details like date, time, and team members tagged/mentioned. Each notification comes with a small icon to notify what kind of discussion it is.
Team Notifications are sent out for the following actions:
- New user joining in a Brand
- New discussions
- Updates in discussion, comments, and shares
- Sharing connections, all types of posts, reports
- Scheduled posts in a Brand being Paused/Resumed
Email Notifications:
Email notifications are sent out to users to alert them of posts and activities within Zoho Social. From the same page where you assign Brand Notifications, you can also choose brand members who'll receive Email Notifications.
There are four types of actions that you can receive email notifications for:
- When a scheduled post goes live on a social channel.
- When a scheduled post fails to go live on a social channel.
- When a social channel gets disconnected from Zoho Social because its authentication token has expired, prompting Admins to log back into the social channel and re-authenticate it.
- When someone gets @mentioned or tagged in a particular discussion.
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