Zoho ERP | Product updates | June 2026
Hello users, We launched Zoho ERP on January 23, and since then, our goal has been to help businesses streamline and manage their operations with greater efficiency, flexibility, and control. Since the launch, we've continued to enhance the platform every
Check out the new Checkbox in Zoho Sheet
Checkbox, the simple GUI widget that lets you choose between two mutually exclusive options i.e Yes or No, is now in Zoho Sheet. Having made it across the web, Checkbox is familiar but is still elusive to most spreadsheet software. Special developer ribbons, macros and all other complexities to add a checkbox to a spreadsheet? Not in Zoho Sheet. How to add Checkbox to Zoho Sheet? Adding a Checkbox in Zoho Sheet is simple. Select a cell/range and choose "Checkbox" in "Input Controls" under the Format
Enhancements related to emails
Dear All, We hope you're well! We talked about the new email configuration in our previous announcement. In line with that, we're here with a few enhancements related to emails in Zoho CRM to improve how users view their emails and attachments from within
Conditional branching in Zoho Desk with Automation Studio
Hello everyone, We are introducing conditional branching that will allow businesses to manage complex, multi-condition workflows for customer service processes using Automation Studio. The primary goal is to create multi-branched logic in a single rule.
Guide customers to the right booking page with routing forms
Greetings from the Zoho Bookings team! We're excited to introduce Routing Forms in Zoho Bookings. Routing forms let you collect information from customers before they schedule an appointment and automatically direct them to the most appropriate booking
Zoho CRM Community Digest - August 2026 | Part 2
Hello everyone! August's second half brought a strong set of updates to Zoho CRM. The Functions experience gets a complete redesign, Incentives brings commission management natively inside the platform, and Dashboards pick up four focused improvements.
Spam Control in Zoho Mail: Manage and Filter Incoming Emails for Your Organization
Unwanted emails are a common challenge for organizations of all sizes. Without a structured spam control system, spam emails can flood user inboxes, expose sensitive data, and disrupt communication. Zoho Mail's Spam Control feature gives administrators
[Webinar] Automating document review and approval workflows
Live webinar on September 10, 2026 | Time: 2 PM IST | 2 PM EDT Hi, Still juggling multiple tools, chasing approvers manually, and losing visibility into where your documents stand? Join our live webinar to learn how Zoho Writer's built-in workflow engine
Workshops Zoho – 5 & 6 novembre 2026 | Paris
Les Workshops Zoho reviennent en France avec une édition pensée pour tous les niveaux ! Les 5 et 6 novembre, nous vous donnons rendez-vous au Mercure Hôtel Paris Porte de Versailles Expo pour deux jours de formation pratique, de démonstrations en direct
【Zoho CRM】承認プロセスのアップデート | ステージごとの処理設定や承認履歴を強化
ユーザーの皆さま、こんにちは。コミュニティグループの中野です。 Zoho CRMの承認プロセス機能がアップデートされましたのでご紹介します。 今回のアップデートにより、承認ルールや承認ステージに名前を付けられるようになったほか、 承認ごとの項目更新やタスクの割り当て、却下時の通知、承認履歴の確認方法などが改善されました。 今回は、総額100万円以上の商談を特定の役職者（マネージャーとCEO）が順番に確認する承認プロセスを例にご紹介します。 目次 承認プロセスに追加するルールや、承認ステージに名前を付けられるように
What's New in Zoho Inventory | June 2026
Hello users, June 2026 introduces a range of exciting enhancements to Zoho Inventory. With the full rollout of the Zoho Inventory Windows application, the launch of Terminal Payments, and new tracking combinations in Advanced Inventory Tracking, you can
DYK 11: Blueprint Import
Did you know you can import task blueprint into Zoho Projects instead of building it from scratch? Tasks can sometimes have multiple stages and move through several stakeholders before completion. Without a defined process, task changes can happen without
Master Zoho Desk through the Virtual Classroom Training (VCRT)
Hello Everyone, This month's Virtual Classroom Training (VCRT) is for Zoho Desk users in APAC and India. Zoho Desk offers an expert-led 4-day Virtual Classroom Training (VCRT). The training covers configurations, automations, and ways to streamline Zoho
Zoho ERP | Product updates | August 2026
Hello users, What’s new in Zoho ERP this month? From Account Registers to new reports, we’ve packed this release with updates worth checking out. Take a look at what’s new and see what’s in store for your business. Introducing Account Registers Account
Mise à jour de Zoho Books – France
Chers clients, Merci pour votre patience et votre soutien continu. Avec les évolutions réglementaires à venir en France nous introduisons de nouvelles fonctionnalités dans Zoho Books pour les clients français. Ces mises à jour ont été conçues pour répondre
Introducing spam detection for webforms: An additional layer of protection to keep your Zoho CRM clean and secure
Greetings all, One of the most highly anticipated feature launches—Spam Detection in webforms—has finally arrived! Webforms are a vital tool for record generation, but they're also vulnerable to submissions from unauthenticated or malicious sources, which
Approval Process configuration is now more flexible and fully customizable
Hello everyone! Approval Process is back with a better user experience that makes it easier to add rules to your processes. This enhancement includes some UI updates that help you create highly structured approval stages—and more. Let's look at the enhancements
Welcome to Zoho Invoice User PlayBook
Start here. This page walks through Zoho Invoice the way you actually use it. What you'll find Each post takes one everyday situation, answers the handful of questions that come up inside it, and gives you the steps. Nothing assumes you've read the post
Zoho Community Digest - August 2026| Part 3
Hi everyone, and welcome back! Zoho Desk had a big week with six updates spanning Guided Conversations, instant messaging, and the Radar app. Zoho CRM redesigns the Functions experience, Bigin gets three new capabilities including a Related Products topping,
CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more
Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),
Cross Module Filtering – Use Fields from Lookup modules in Custom Views criteria and Advanced Filters
Hello everyone, Zoho CRM now enables you to achieve deeper filtering of records in a module, using fields of a lookup, thereby enhancing your data management experience manifold. This filtering based on lookup module fields is now available in advanced
Introducing Pre-Offer in Zoho Recruit
Finalizing an offer is not always a one-step process. Recruiters and candidates often need to discuss compensation, benefits, joining dates, or other offer terms before reaching a final agreement. Managing these discussions outside the hiring system can
Introducing parent-child ticketing in Zoho Desk [Early access]
Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child
Zoho Lens Feature Update: August 2026
Mobile browser sessions get a sharper look and toolkit We've revamped the session toolbar for a smoother experience and added more capabilities like unified annotations, color picker, OCR, QR/barcode scanner, flashlight, and network performance monitoring.
Zoho Lens Feature Update: July 2026
Get instant answers, mid-session Say goodbye to switching tabs mid-fix. Zia Answer Bot is an in-session AI assistant that lets technicians clarify technical doubts on error codes or compliance measures and get instant answers, right from within their
Zoho Lens Feature Update: June 2026
Better video, even in low-connectivity sessions Zoho Lens now manages your device's resources more carefully during low-connectivity sessions on mobile browsers, keeping video resolution at the best quality your network can support. The result: smoother
Zoho Lens Feature Update: May 2026
Mute audio by default Admins can now mute end user's microphones by default before a session begins. Head to Settings > Preferences and enable the option to turn off the microphone for every session. This keeps every call clean and distraction-free, especially
Zoho Lens Feature Update: April 2026
Introducing Zoho MCP for Zoho Lens Build your own MCP server to connect LLMs like GPT or Claude directly to Zoho's APIs, data models, and actions. For Zoho Lens, this means triggering AR remote sessions, scheduling or rescheduling them, pulling session
Zoho Lens Feature Update: March 2026
Self service portal for customers We just made support requests a whole lot simpler. The self service portal lets your customers submit an issue by just scanning a QR code or clicking the portal link, and get connected to the right technician. AR sessions
Zoho Lens Feature Update: February 2026
Snapshot restoration for disconnected sessions Technicians taking snapshots during a remote assistance session need not worry about losing them if they close the session tab accidentally. Snapshots are restored once they rejoin the session, ensuring support
Zoho Lens Feature Update: December 2025
2D arrows for customer app Customers who join a Zoho Lens session from a device that doesn’t support AR can now add 2D arrows or revert the placement with Undo if it is done accidentally. Support for undo option extends to scenarios where technicians
Zoho Lens Feature Update: November 2025
Smarter AR Arrow Scaling in iOS We've optimized AR arrows! They now automatically adjust their size and position based on the distance between your device and the object you're pointing to. This ensures they are always perfectly visible and accurately
Zoho Lens Feature Update: October 2025
API Support for Rescheduling Sessions We've enhanced our existing range of external APIs to provide support for rescheduling already scheduled remote assistance sessions. This update gives your integrated systems more flexibility and control over session
Zoho Lens Feature Update: September 2025
Enhanced Video Quality for Android Devices We've rolled out significant enhancements to the video feed for Android devices. Technicians will now experience a substantially better remote session overall, thanks to improved video clarity and a smoother
Zoho Lens Feature Update: August 2025
Annotations in Non-AR Mode In Non-AR sessions, screen annotations are now more efficient. The system automatically pauses the screen share during annotation input and resumes it afterward, ensuring precise placement without disrupting the session flow.
Zoho Lens Feature Update: July 2025
HD Snapshots Technicians can now capture high-quality images directly from the customer's mobile camera during a Zoho Lens session using the Snapshot feature. Delivering sharper, high-definition images for better remote assistance, improved issue diagnosis
[Live webinar] Learning Table Series: Agent-assisted application development lifecycle
Hello everyone, We are excited to invite you to another edition of the Learning Table Series webinar. Building an application involves more than just development. It starts with understanding business requirements and planning the solution before building
Functions support in review process actions
Hello everyone, Zoho CRM's review process actions now support functions, giving users complete flexibility to automate activities in all phases of record involvement in the review process - on submission, on review completion, and on rejection. Until
Zoho Lens Feature Update: June 2025
Smarter scheduling and stronger AR performance Improvements to our existing Schedule Session APIs and enhancements to AR capabilities to ensure reliable performance across diverse environments.
Zoho Lens Feature Update: May 2025
Zendesk – Zoho Lens Integration No more back-and-forth—now, you can resolve Zendesk tickets faster with Zoho Lens! Launch AR-powered remote sessions right from your helpdesk for faster, more effective issue resolution. Know more. Zoho SalesIQ – Zoho Lens
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