Level up your ASO game with tags & categories in store reviews
Introducing tags and categories in Apptics' store reviews Dear Apptics community, If your app is listed on the Play Store or App Store, you already know how important store reviews and ratings are. They’re one of the most direct signals of user sentiment
Introducing Workqueue: your all-in-one view to manage daily work
Hello all, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips. What is Workqueue? Sales
Zoho Payroll: Product Updates - H1, 2026
Over the last few months, Zoho Payroll has added updates that make payroll easier to process, review, explain, and manage for businesses. The most important improvements focus on payroll flexibility, gratuity tracking, employee self-service, reporting,
Zoho CRM Community Digest - August 2026 | Part 1
Hello everyone! The first half of August brought a solid run of CRM updates, from Canvas Templates and a more flexible Approval Process to portal filters, My Jobs approvals, and bigger label limits. Alongside those are two fresh Kaizens, the return of
Radar App for Zoho Desk: New Features to Run Your Help Desk From Anywhere
Radar has always given you the most critical parts of your help desk, wherever you are. And it's always done it the same way: fast, and built for the kind of decisions that can't wait. This update brings more of Zoho Desk into that experience. Contacts,
Introducing interactive WhatsApp templates and quick replies in Bigin's Android App
Hello everyone! We are happy to introduce interactive WhatsApp templates and quick replies in business messaging in Bigin's Android app. Scenario: John Bailey owns a small-scale digital marketing company. He gets an enquiry on chat while he is busy, so
Zoho Forms vs. Zoho Writer Fillable Forms: What’s the Difference?
Both Zoho Forms and Zoho Writer Fillable Forms let you collect information from people. However, they are designed for different purposes. The key difference is simple: Use Zoho Forms when you want to collect information. Use Zoho Writer Fillable Forms
How to show product cards in your chatbot
Hey everyone, If you are using Guided Conversations to help customers find products, you have probably run into this problem: the bot gives customers a list of options, but they still have no idea which one to pick. There will be no images, no specs,
SAML authentication in Zoho Mail: Simplify and secure your organization's login management
Managing login credentials across multiple web applications can be challenging for organizations with a large number of users. Without a centralized authentication system, users are required to maintain separate passwords for each application, increasing
Zoho Community Digest - August 2026 | Part 1
Hi everyone, and welcome back! The first week of August brought a solid mix across the Zoho ecosystem, from offline Zoho Sheet on iPhone and AI-powered CRO queries in PageSense to email journaling in Zoho Mail. A few action-needed notices too, including
Zia Agents in Zoho CRM: a better way to set up digital employees
Hello everyone, If you've been using Zia Agents in Zoho CRM, so far using Connections was the only deployment method you're familiar with. You create an agent in Zia Agents (define its objective, write instructions, use tools, add knowledge base) and
Meet Zoho Webinar MCP: Bring AI-powered webinars to your business
Picture your most chaotic webinar week: three sessions to coordinate, speakers to confirm, reminders to schedule. Now picture doing all of that through a single conversation. No menus. No CSVs. Just describing what you need, and watching it happen. That’s
Associate products with pipeline records faster than ever
Hello everyone! We're excited to introduce the ability to associate products with pipeline records in a single import, so you can migrate your product data into Bigin more efficiently. As you may know, associated products keep track of the products or
Product updates in Zoho Workplace applications | July 2026
Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications for the month of July. Zoho Mail Display Reply & Forward Subjects in Your Preferred Language Choose how email subjects appear
Discover related products for contacts and companies with new topping
Greetings! We hope you're all doing well. We've heard your request for an easier way to view products associated with a contact or company—without having to open and go through every deal individually. To help you achieve this, we're happy to introduce
Zoho CRM アップデートまとめ：チーム分析、カレンダー、カスタムボタンがより便利に
ユーザーの皆さま、こんにちは。コミュニティグループの中野です。 今回は、直近のZoho CRMの機能アップデートの中から、 日本国内のユーザーの皆さまに関連する3つのアップデートをご紹介します。 チームごとのデータ分析、カレンダーの表示、カスタムボタンの設定が、これまでより使いやすくなりました。 目次 詳細分析でチームタブを選択可能に カレンダーの時間間隔をカスタマイズ レイアウト編集画面からカスタムボタンを作成 1. CRM の詳細分析でチームタブを選択可能に Zoho CRMのチームタブを、「詳細分析（Advanced
Free Webinar Alert! Workdrive + Office Suite in Zoho Workplace: Create, co-edit and collaborate
Hello Zoho Community! Looking for a better way to create, manage, and collaborate on your business documents? Join our upcoming webinar to discover how Zoho WorkDrive and the Zoho Office Suite (Writer, Sheet, and Show) help teams to work together from
Make your IM workflows smarter: Automate sessions and personalize responses
There are two simple ways to make IM workflows more efficient: automate how sessions are handled and personalize how agents communicate. Here's a look at both. 1. Automate IM session updates with the API The Update an IM Session API lets you update session
What’s New in IM: Shared Phone Number and 1,000 Templates
Instant Messaging continues to evolve in Zoho Desk, giving teams more flexibility in how they manage WhatsApp conversations and messaging workflows. Here are two capabilities worth exploring. 1. Manage WhatsApp conversations across Zoho services using
Minor enhancements in Zoho CRM Dashboards: drill-down for Funnels, flexible Duration settings, and more
Dashboards in Zoho CRM help you visualize data across modules, track performance, and make informed decisions. Components like charts, KPIs, and funnels bring together key metrics in a single view, making it easier to spot trends and take action. Over
Get a realistic picture of your revenue with Forecast Adjustments in Zoho CRM
#crm25q1 Dear Customers, We hope you're doing well! Today, we're here with an important enhancement for business decision makers: forecast adjustments. Let's get straight to it! With technology on the rise and CX at its core, businesses are constantly
Three new ways to manage Instant Messaging in Zoho Desk
Managing IM conversations isn't just about responding to customers. It's also about getting each conversation to the right team. Here are three updates in Zoho Desk that can help with exactly that. 1. Transfer IM tickets across departments Sometimes a
Smarter holiday planning with yearly-specific Holiday Lists
Hello everyone! Managing holidays and business hours is now easier and more efficient. Holiday Lists now support holidays that fall on different dates every year, while business hours now supports more than one holiday list. This helps businesses manage
Join the Zoho Desk Virtual Classroom Training (VCRT)
Hello everyone, Have you heard about Zoho's Virtual Classroom Training (VCRT)? Zoho Desk's Virtual Classroom Training offers end-to-end training for Zoho Desk users. Join the VCRT and get hands-on guidance for setting up Zoho Desk and getting your business
Zoho CRM's revamped timeline view now extends to 3 years and support notes, filters, and email statuses
Editions: All DCs: All Release plan: These enhancements are being rolled out to customers in a phased manner. They will be available to most organizations by the end of May. For organizations with huge volumes of data, they will be available by the end
Manage booking pages from your Android phone
Hello everyone! We are happy to announce that users can now add and manage booking pages from their Bigin Android app. It is a multi-step form that users can create for purposes like booking appointments, scheduling calls or meetings, conducting webinars,
Automating Employee Birthday Notifications in Zoho Cliq
Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of
Protect backed up and exported data using password encryption
Hello everyone, Protecting live data is crucial for any organization or product, as it contains sensitive customer information. However, protecting data does not end within the platform. Backup and export files often contain sensitive information and
Five Guided Conversations Updates in Zoho Desk
Hello everyone, Guided Conversations is getting updates that make it easier to create more inclusive customer experiences, retain important conversation context, customize your widget, keep track of changes, and connect with external services. Here are
Simplify eSignatures: Automate document workflows with Zoho WorkDrive
Hello everyone, We’re excited to invite you to our upcoming live webinar, where Zoho WorkDrive and Zoho Sign will come together to show you how to simplify and automate document workflows. From creating and collaborating on documents to approvals, e-signatures,
Maintenance notice for Zoho CommunitySpaces US data centers on August 23, 2026
Dear customers, We have scheduled a maintenance activity for Zoho CommunitySpaces in our United States (US) data centers on August 23, 2026, from 1:30 a.m. to 2:00 a.m. During this 30-minute maintenance window, Zoho CommunitySpaces will be temporarily
Knowledge base: The nitty-gritty of SEO tags
A well-optimized knowledge base with great SEO can benefit your company by allowing customers to find help articles and support resources using search engines. This enables customers to quickly and efficiently find the information they need without direct
What's New in Zoho Inventory | April & May 2026
Hello users, We're excited to roll out the latest Zoho Inventory updates for April and May 2026. These enhancements are designed to make your daily operations smoother and more efficient, from advanced inventory management and flexible pricing to automated
[Webinar] Conversational AI: The new paradigm for agentic analytics
From hard coding to powerful agents, data and analytics is undergoing a tectonic shift, and conversational agents are at the forefront of this transformation. This goes beyond democratizing business intelligence; it's about accelerating the path from
Action required: WhatsApp now uses BSUID as the primary identifier
Important If your support team uses WhatsApp to engage with customers, there is an important platform change you need to know about. BSUID support is now mandatory for all WhatsApp Business Platform partners and businesses. WhatsApp is introducing usernames,
Final Notice: Migrate Your ASAP Mobile SDK by August 31
Alert August 31, 2026 is the deadline. After this date, older ASAP Mobile SDK versions will no longer work with the ASAP Help Widget. If your app hasn't been migrated to a supported SDK version, users will no longer be able to access the ASAP Help Widget
【Zoho CRM】キオスクに「ループ機能」が追加｜同じ処理を繰り返し実行可能に
ユーザーの皆さま、こんにちは。 コミュニティグループの中野です。 Zoho CRMのキオスクに、同じ処理を繰り返し実行できる「ループ機能」が追加されました。 これまでは、同じ処理を複数回実行したい場合、同じ設定を繰り返し作成する必要がありました。 ループ機能を使うと、処理を一度設定するだけで、指定した回数や 取得したデータ数に応じて自動的に繰り返すことができます。 目次 ループ機能とは 設定方法 注意点 1. ループ機能とは ループ機能を使うと、キオスク内の画面や処理を指定した条件に応じて繰り返し実行できます。
Zoho Books | Product updates | March 2026
Hello users, We’ve rolled out new features and enhancements in Zoho Books. From Advanced Reporting Tags to the ability to mark projects as completed, explore the latest updates designed to improve your bookkeeping experience. Introducing Advanced Reporting
Approve records efficiently: Useful enhancements to My Jobs module and Approval process in Zoho CRM
Dear Customers, As you might know, approval process is a process automation tool that allows you to automate approvals in your organization and My Jobs is where you approve requests from a single point of view. Here's how you'd go about it: You’d add
Introducing the Store Locator widget
Hello everyone! Your website is often the first place customers visit before deciding where to shop. But when they can't quickly find the nearest store, check business hours, or get directions, many leave your website and search elsewhere. Every extra
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