Adding a Request via ZOHO API - getting 1001 error
We just started working with the ZOHO Support API and everything looks pretty straight forward so we figured we'd try a quick test with an XML file to see how it worked. We keep getting the following error.
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<response><error><code>1001</code><message>Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter.</message></error></response>
We thought we could use curl from the command line to send the attached XML file but it doesn't seem to be working. What are we doing wrong? We just want to do some quick testing before diving in.
Here is the command we are using. We know the API Key, Ticket, Portal, and Department are correct because we are able to GET Requests, we just can't seem to POST them. Please let me know what we're doing wrong.
curl -v -d apikey=XXXXXXXX -d ticket=YYYYYYY -d portal=portalname -d department=departmentname -d xml=@/Users/default/Desktop/ZOHOTesting.xml https://support.zoho.com/api/xml/requests/addrecords?
Thanks.
Bill
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