Advanced Desk Integration
I really have two questions about how to meet a large customer's request.
They are a retail customer with thousands of stores. They would like to be able to enter a ticket using a store number, and we would then be able to auto-populate other fields related to a database of those stores - address, hours, etc.
There is no database integration built-in with Desk, but one idea I had was to create a database using Zoho Creater (or some other app) and then do a trigger with Zapier to update address fields based on the store # field in Desk.
Are there other easier options?
Second, the customer has their own ticket system in ServiceNow. They would like to be able to integrate that with Zoho. I see that they is some kind of integration with ServiceNow, perhaps like Zapier, that can have triggers created so if a ticket is entered into their ServiceNow, it can trigger a new entry into Zoho. We would need to have triggers from our Desk when a ticket is updated to update certain fields in ServiceNow.
Is that feasible?
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