Advice for best practice

Advice for best practice

Looking for advice on how best to handle a common business activity for us and likely for many others as well. 

We are a distributor of capital machinery and we also sell spare parts to customers.  The spare parts activity is the focus of this question.  We stock some spare parts but most parts are purchased from the manufacturer and resold to our customer.  In most cases, we must request and receive a quote for the parts from the manufacturer and then send a quote to our customer.  Sometimes many emails are sent to and from the customer to identify the part, then emails to and from the manufacturer and finally a quote is sent to the customer.  We send Quotes from CRM to our customer, once we have all the information but keeping up with emails to and from the manufacturer and even with the customer during the part identification process is difficult. 

What is the best practice to track and relate these many emails in one place?  Deals, Cases?  Any advice appreciated.

          Zoho TeamInbox Resources

            Zoho DataPrep Resources

                Zoho CRM Plus Resources

                  Zoho Books Resources

                    Zoho Subscriptions Resources

                      Zoho Desk Resources

                        Zoho Projects Resources

                          Zoho Sprints Resources

                            Zoho Orchestly Resources

                              Zoho Creator Resources

                                Zoho WorkDrive Resources

                                    Zoho Campaigns Resources

                                      Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now

                                                      Zoho Show Resources

                                                        Zoho Writer Writer

                                                        Get Started. Write Away!

                                                        Writer is a powerful online word processor, designed for collaborative work.