i have a big problem with Zoho and there Support.
My Zoho Accounts are still deactivated since 28.01.2022. All Accounts from my Customers and my personal.
My last answer from Zoho was on 07.02.2022 with the reason why ALL Accounts deacticated. It was an Spam E-Mail that was send over IMAP. Zoho need clarification why i send this Mail.
So i send a Mail with the reason why the Mail is going out. Here's why so you can understand.
I was hacked by russian hackers, my Amazon, Ebay, my Bank Account all was hacked and also my Zoho Account.
But I noticed very quickly that such mails are sent via my account from the hackers and I immediately changed the password.
Of course I reported it all to the police. I also sent the police document to zoho.
Since this Mail, nothing come back from Zoho, now its 1 Month later after my Answer. I send a couple of Mails that is very important for me and my company and my customers to became all the Mail Accounts back and the Mails. I havent a Backup of the Mails from me and my Customers.
The problem is, many Customers are canceled the subscription by me, because the Accounts are still so long deactivated. And i cant do nothing.
Have anyone an idea an contact by Zoho, that i become help. I dont no what i can do.
Im payed customer and i have so many problems because i was hacked. Not only because this problem, because that are 3000€ away from my bank account and the hacker buys coupons over amazon and so on.
And now my customers unsatisfied and i lose them. that is not easy.