Amplify customer engagement on your website with the Zobot!

Amplify customer engagement on your website with the Zobot!

Customer engagement plays a massive role in business outcomes - it works like magic when it comes to creating a better customer experience and higher retention. How great would it be if your chat bots could do this for you on your website - all without having to seek help from your human operators? 

Yes, you heard that right! Zobots in Zoho SalesIQ have the option of letting users set up trigger rules to create a truly engaging customer experience on business websites.

Drill down to the right set of visitors!
With triggers, you can send out relevant, proactive messages to website visitors based on criteria such as location, time spent on each page, the number of pages they've viewed and much more. Instead of random targetting, you can find someone on the website that is likely to invest in your product or service and configure the Zobot to proactively send out a message and keep them anchored.





Check in to see if someone needs help!
If you know that there are visitors on your site that have been on there for quite a while but haven't engaged with your site, use trigger messages to offer help. When proactively offered help, visitors tend to become prospects for your business and increase the chance of a sale. Also, these Zobots can be configured to communicate promotions or new product releases through messages and make some noise on your business site.




Keep customer communication personal!
How would you like to send out dynamic, personalized messages to every different group of visitors on your site? Zobots can be configured to draft personalized messages or share related resources from your KB to each visitor based on personal information, visitor actions and history and make them feel unique and at home. The best part - all of this can happen instantly without having to make visitors wait.




Make them happy with rewards!
Keeping your potential visitors happy is inevitable - this is when they fall in love with you and your business and close a deal. With Zobots, you can set up conditions to trigger a welcome message to these potentials with a discount coupon or an in-store offer tailored just for them. This will encourage them to make a purchase or engage more with your website.




P.S. An additional benefit of this feature is that these Zobots can handle responses to these proactive messages themselves without involving an operator. They resolve almost every query from the visitor and transfer chats to one of your operators only when the visitor requests the bot to do so. This reduces the time and cost associated with transferring a customer between different operators/departments.

Following is the list of platforms that are available in Zoho SalesIQ for you to build your bots on.
  1. SalesIQ Scripts
  2. Codeless Bot
  3. Zia Skills
  4. Webhooks
  5. Dialogflow
  6. Watson Assistant and
  7. Microsoft Azure
For more help, check out our Help Documentation.

Happy Zoboting!
Regards,
Michelle

    • Sticky Posts

    • How to nurture leads, manage contacts and grow your B2B business with SalesIQ?

      Zoho SalesIQ is one of the most powerful support tools in the industry and is preferred by millions of customers. SalesIQ is used to acquire leads across various sectors and automate your workflows. The all-new SalesIQ brings more power to your business
    • Now connect with your SalesIQ visitors via Facebook Messenger

      Introducing SalesIQ and Facebook Channel integration for your business communication. If you have a Facebook page for your business, you can link SalesIQ to the page and the followers can connect an converse via Facebook Messenger.  Operators can attend
    • Join us to learn how to target and engage your mobile app users using Mobilisten! (Mobile SDK)

      Do you use a mobile app for your business? And want to improve your in-app support and user engagement? Please join the webinar to check out how SalesIQ's Mobilisten can help you to target and engage your mobile app users. What is Mobilisten? Mobilisten
    • Engage and support visitors better with all new Zoho SalesIQ V2.0!

      By Addressing more than 120+ customer requests, adding 23 new features, 27 feature enhancements, and including 4 custom tools; we are finally ready and thrilled to introduce our new version of Zoho SalesIQ that takes your visitor engagement, sales, support
    • Zoho launches Zoho LiveDesk - Deliver Instantaneous Happiness to your customers

      We are excited to announce our newest arrival to the Zoho Family, Zoho LiveDesk a live chat software on the cloud. Related blog post can be read here.  With Zoho LiveDesk you can instantly connect to your customers and deliver instant support. In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its neat web interface, Zoho LiveDesk allows agents to pick customer chat requests and help them to solve their problems instantly.  You

      Zoho SalesIQ Resources



            Zoho TeamInbox Resources

              Zoho DataPrep Resources


                  Zoho CRM Plus Resources

                    Zoho Books Resources


                      Zoho Subscriptions Resources

                        Zoho Desk Resources

                          Zoho Projects Resources


                            Zoho Sprints Resources


                              Qntrl Resources


                                Zoho Creator Resources


                                  Zoho WorkDrive Resources




                                      Zoho Campaigns Resources

                                        Zoho CRM Resources

                                                    Design. Discuss. Deliver.

                                                    Create visually engaging stories with Zoho Show.

                                                    Get Started Now


                                                      Zoho Show Resources


                                                        Zoho Writer Writer

                                                        Get Started. Write Away!

                                                        Writer is a powerful online word processor, designed for collaborative work.

                                                                    有料プランをご利用の方