Anatomy of the Community
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The Community consists of categories, forums, and posts. Let us look into each of these in detail:
Category: A Category is a collection of forums or otherwise called a top level forum that is displayed in your self-service portal. By default, a category is created for each of your departments in Zoho Desk. So, when you signup for Zoho Desk, a category in the name of your portal will be created. You can directly manage your online community through this category.
Forum: A Forum is a message board or otherwise called a sub-category where discussions focus on a particular issue or a topic. You can create multiple forums under a category to discuss on different subjects. For example, Zoho Desk could be your category while FAQs, Feature Requests, and Announcements are the forums underneath it.
Uncategorized Posts: Uncategorized posts are topics that are posted directly onto a category before a forum is created underneath it. These posts are considered uncategorized due to the absence of a forum.
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Advanced statistics for LinkedIn page, posts and monitor @mentions in Zoho Social
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Hello! Just a couple of days back my colleague Vishal announced that you can now do more on Twitter with the Advanced Search Filters, along with a bunch of other cool stuff. I hope you got a chance to check it out. In fact, I'm itching to you tell you all about the latest updates we have lined up, but I'd rather give you doses of excitement every week to last until the very end. ;) Alright, I hear you. That's enough tease for the day. Here we go! Introducing... an all-new Publishing Calendar,Edit images on Zoho Social
Hello customers, We're here to talk to you about an exciting update for Zoho Social that will make your social media posting a breeze. We know how much of an inconvenience it is to make last-minute changes to an image that you want to post or to resize
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