Android phone: can't access images unless they are stored locally

Android phone: can't access images unless they are stored locally

The Zoho app on my Android phone has recently lost the ability to grab files that are NOT stored locally. To put it another way, I can't grab any photos or images stored in my OneDrive or google drives...! I have to first save them to my local folders on my phone so that I can use them. This happened some time between approx July 15 and Aug 15. My app has full permission to access storage, so what seems to be missing is a drop-down menu that allows me to go into deeper layers of storage, or any place that is not my local gallery.

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