Announcing the addition of Mobile SDKs for Guided Conversations (GC)

Announcing the addition of Mobile SDKs for Guided Conversations (GC)

Following the addition of 'Cards' for Guided Conversations in Zoho Desk, we have now introduced easily configurable mobile SDKs to our self-service platform. Using this readily available SDK, you can integrate GC into your mobile application used by your customers. SDKs are available for Android as well as iOS users. Since it's low code, all you have to do is minimal configuration as per your business requirements and you're good to go. 







 

Why mobile SDKs? 

There are about 4.67 Billion active mobile internet users across the globe, and reaching a business by phone is the easiest route. Naturally, your business should cater for customers who are actively using their phone for customer care. Your developers might have to spend multiple hours building and deploying a chat application. To make their jobs easier and optimize time and energy, we built ready-made SDKs to deploy GC in your mobile apps in just a few steps. Take a look at some of the highlights:

Assistance on the go - Your customers can access support right from the palm of their hands, from anywhere using the mobile GC support. This is quick and instantaneous with zero waiting time.

Consistency - Since GC is pre-loaded to reply in a certain manner, discrepancies and deviations in reply assistance are unlikely. 

Highly scalable - You can create highly customized reply assistance that can scale to multiple functionalities using the mobile SDKs for GC.  

Interactive reply on the mobile phone - Having a chat window for GC on mobile can create an interactive experience for your customers. 

How can the mobile SDK for GC enhance your business and operational outcomes?

The lightweight, easy to install mobile SDKs for GC are device and OS agnostic and provide multiple business benefits:
 
1. Generate qualified leads
Guided conversations with mobile users can help your business analyze the users' interest level and acquire better and qualified leads.  
 
2. Automate your meetings through GC
GC can connect to your calendar, check availability, and schedule meetings accordingly. For instance, it can help the sales team automatically schedule their meetings from the GC chat console.
 
3. Customize GC according to your Target audience
You can build custom Guided conversations based on location, user behavior, and personas of different user groups.  
 
4. Measure customer satisfaction
Feedback obtained from GC can help measure Net Promoter Score or NPS at various stages of the customer journey. 

So let's get started with Guided Conversations for mobile users. In case you hadn't requested Early Access to Guided Conversations, you can request here.

To know more about the mobile SDKs for GC, write to support@zohodesk.com 
 


      Bootcamp
      Community
      Pricing
      Webinars
      What's New
      Integrations
      Contact Support
      Contact Sales



          Zoho Survey Resources
            Features
            Survey Templates
            Integrations
            Community
            iOS Mobile Surveys
            Pricing
            Android Mobile Surveys
            Insurvey Blogs
            Insight Blogs
            Tips & Tricks





                          Setup Zoho Bigin in 30 Minitues
                          Latest Feature Updates

                            Zoho Desk Resources

                            • Desk Community Learning Series


                            • Digest


                            • Functions


                            • Meetups


                            • Kbase


                            • Resources


                            • Glossary


                            • Desk Marketplace


                            • MVP Corner


                            • Word of the Day




                                Zoho Marketing Automation
                                  Zoho SalesIQ Resources

                                        • Sticky Posts

                                        • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

                                          Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

                                        • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                          Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

                                        • Zoho Desk Cheat Sheet For The Year-End

                                          Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

                                        • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                          Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions

                                        • Zoho Desk: Scheduled Maintenance on 8 August 2021

                                          Hello, everyone! Warm greetings from the Zoho Desk team. We have planned scheduled maintenance activity on 8 August 2021, around 11:00 am IST. It might engender downtime from 0.25 to 4 minutes for a few customers in the US data center. We do not expect


                                        Manage your brands on social media
                                        Access Zoho Social

                                          Zoho Pagesense Resources


                                                Zoho TeamInbox Resources

                                                  Zoho DataPrep Resources



                                                    Zoho CRM Plus Resources

                                                      Zoho Books Resources


                                                        Zoho Subscriptions Resources

                                                          Zoho Projects Resources


                                                            Zoho Sprints Resources


                                                              Qntrl Resources


                                                                Zoho Creator Resources


                                                                  Zoho WorkDrive Resources



                                                                    Zoho Campaigns Resources

                                                                      Zoho CRM Resources

                                                                      • CRM Community Learning Series

                                                                        CRM Community Learning Series


                                                                      • Tips

                                                                        Tips

                                                                      • Functions

                                                                        Functions

                                                                      • Meetups

                                                                        Meetups

                                                                      • Kbase

                                                                        Kbase

                                                                      • Resources

                                                                        Resources

                                                                      • Digest

                                                                        Digest

                                                                      • CRM Marketplace

                                                                        CRM Marketplace

                                                                      • MVP Corner

                                                                        MVP Corner

                                                                      





                                                                      




                                                                          Design. Discuss. Deliver.

                                                                          Create visually engaging stories with Zoho Show.

                                                                          Get Started Now