Announcing the New and Improved Article Editor

Announcing the New and Improved Article Editor

KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it. 

We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!

Here's what's new:

Make your content stand out
Have you been repeatedly formatting your text to make content stand out? Not anymore. We have now added some pre-defined text styles that have their own background color and icon to highlight the content. When you select a style, you apply both the attributes in one click. The default text styles are Notes, Warning, Alert, Info, Idea, and Quote. 



For example, the Warning text style is most useful for information that requires the reader's immediate attention.

Outline and organize articles with TOC
The table of contents (TOC) helps you organize a particularly long article so that readers can quickly locate relevant information. Now you could have the TOC auto-created while you work on an article. All that you need to do is apply the heading styles to the text you want to add to the table of contents. Zoho Desk will then generate the table of contents from those headings automatically. No sweat isn't it!



Drag & Drop Interaction for Files
We have made it convenient to add files to your articles with the new drag-and-drop interaction. You can drop files to enclose images inside the article (i.e., in-line) or in the attachment zone to be included in the article body. Besides this, you can also browse your computer to upload files. While you're at it, the files that you upload are stored in the KBase Gallery. So the next time you need them, they are a click away.



We hope you find these features useful while you publish articles in Zoho Desk. Do let us know your valuable feedback by commenting below.



                  Zoho Marketing Automation

                    Zoho SalesIQ Resources

                          • Sticky Posts

                          • Announcing the Happiness Rating 2.0!

                            Today, we are excited to introduce you to Happiness Ratings 2.0. We’ve enhanced our happiness rating offering with more features and reports to help you make more sense of your customer service. Here is the list of new additions and improvements that this release incorporates.    Rating Option in Emails All this while, your customers were required to click the rating link from within an email to view the rating options. Today, you can choose to display the options (Good, Bad & Okay) just below the
                          • Announcing the New and Improved Article Editor

                            KBase articles are known to help customers, find solutions to problems on their own and set the stage for ticket deflection. That said, the way you present your KBase content is the clinching factor that ensures your customers stick around to consume it.  We took it upon ourselves to build an editor that allows you to publish articles without delving into the code. Well, at least for the most part. With more options and a redefined interface, the article editor in Zoho Desk is now better than ever!
                          • Webinar 2: Supercharged customer support for growing business

                            Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
                          • Edit and Delete options in Comments

                            A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
                          • Zoho Support: Automate your way to Productivity using Time based Actions

                            To avoid pitfalls in customer support leading to lower customer satisfaction, longer response cycles, increased support cost, automation and productivity improvements become a must have. In this endeavor we at Zoho Support have bolstered the existing automation options with Time bases Actions and Macros. Time based actions are used to monitor your help-desk for pre-defined actions every one hour. So the next time when you see a massive pile-up of tickets in your help-desk queue, don't fret. Setup


                          Manage your brands on social media

                            Zoho Pagesense Resources



                                  Zoho TeamInbox Resources

                                    Zoho DataPrep Resources



                                      Zoho CRM Plus Resources

                                        Zoho Books Resources


                                          Zoho Subscriptions Resources

                                            Zoho Desk Resources

                                              Zoho Projects Resources


                                                Zoho Sprints Resources


                                                  Qntrl Resources


                                                    Zoho Creator Resources


                                                      Zoho WorkDrive Resources



                                                        Zoho Campaigns Resources

                                                          Zoho CRM Resources

                                                          • CRM Community Learning Series

                                                            CRM Community Learning Series


                                                          • Tips

                                                            Tips


                                                          • Functions

                                                            Functions


                                                          • Meetups

                                                            Meetups


                                                          • Kbase

                                                            Kbase


                                                          • Resources

                                                            Resources


                                                          • Digest

                                                            Digest


                                                          • CRM Marketplace

                                                            CRM Marketplace


                                                          • MVP Corner

                                                            MVP Corner


                                                          • Word of the Day

                                                            Word of the Day

                                                                Design. Discuss. Deliver.

                                                                Create visually engaging stories with Zoho Show.

                                                                Get Started Now