Dear Zoho,
I think you are producing the best CRM and tools around. I like your new interfaces for everything so much more than the old, boring styles you had. I use your entire suite of products, and I am genuinely happy with everything I touch. I help other people who need help setting up zoho or learning how to use it. You guys consistently hit a grand slam every single time.
I even read your blog regularly, just to keep up with all the new stuff you are doing.
But what about Marketing Automation/Campaigns? You guys are lagging behind even the most basic tools out there. I recently used Mautic (open source and completely free) marketing automation software. It was so much better than what you guys have going.
You are trying to compete with Sal*sforce (I wont speak their name), and they have Marketo, which is great software. If you guys created something more like their system, It would just be heavenly. You could be the real beast in the space.
So please, I am sure I am an not the first person to ask, nor will I be the last one, but please update that one piece of your software and make us all jump for joy.