App Spotlight: Lateshipment.com for Zoho Desk

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Lateshipment.com for Zoho Desk

Be proactive in identifying and mitigating the risk of delivery failures and drive efficiency in logistics with actionable information about your packages. Create delivery-related tickets, track parcels, and send delivery updates to customers in real time without leaving Zoho Desk.

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Business needs

As a retailer, you make a huge effort in acquiring customers and providing delightful on-site customer experiences, only to leave the post-purchase delivery experience in the hands of third-party shipping carriers.

That can be risky, since:

One in five parcels face delivery issues such as late deliveries, lost packages, or damaged parcels
Popular surveys suggest that 65% of your loyal shoppers won’t shop with you after just one bad delivery experience
You are paying for sub-standard delivery services from your carrier, resulting in you overpaying a carrier’s invoice by up to 20% every month.

Solution

Integrating LateShipment.com with Zoho Desk allows you to get full control over your customers’ post-purchase experience, as well as giving you the means to recover refunds for 50+ service failures and billing errors on your shipping carrier's invoice.
Get predictive alerts about parcels facing delivery delays and other issues, enabling you to keep track of shipments in real time, across all carriers you use.
Trigger automated tickets on Zoho Desk for multiple types of delivery failures for parcels that include in-transit with delays, delayed deliveries, and returned.
Give your support agents the tools to proactively engage with customers via email in the event of a delivery mishap.

Benefits

Build memorable delivery experiences while saving up to 20% on your shipping expenses.
Enable contextual information about order delivery issues on Zoho Desk with a simple delivery issue forwarding rule.
Allow your support reps to be on top of every delivery-related issue by triggering automated tickets for all delivery errors.
Provide customers with easy-to-track, branded tracking pages, so they can have quick access to their order delivery status
Capture critical feedback from customers about their delivery satisfaction to improve delivery quality
Audit your monthly shipping invoice and claim refunds which will save you up to 20% on your shipping bills