App Spotlight: Lateshipment.com for Zoho Desk

App Spotlight: Lateshipment.com for Zoho Desk

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Lateshipment.com for Zoho Desk 


Be proactive in identifying and mitigating the risk of delivery failures and drive efficiency in logistics with actionable information about your packages. Create delivery-related tickets, track parcels, and send delivery updates to customers in real time without leaving Zoho Desk.  

 

 

Business needs 


​As a retailer, you make a huge effort in acquiring customers and providing delightful on-site customer experiences, only to leave the post-purchase delivery experience in the hands of third-party shipping carriers.  

That can be risky, since: 

  • One in five parcels face delivery issues such as late deliveries, lost packages, or damaged parcels  
  • Popular surveys suggest that 65% of your loyal shoppers won’t shop with you after just one bad delivery experience 
  • You are paying for sub-standard delivery services from your carrier, resulting in you overpaying a carrier’s invoice by up to 20% every month. 

 

Solution 

  • Integrating LateShipment.com with Zoho Desk allows you to get full control over your customers’ post-purchase experience, as well as giving you the means to recover refunds for 50+ service failures and billing errors on your shipping carrier's invoice. 
  • Get predictive alerts about parcels facing delivery delays and other issues, enabling you to keep track of shipments in real time, across all carriers you use.  
  • Trigger automated tickets on Zoho Desk for multiple types of delivery failures for parcels that include in-transit with delays, delayed deliveries, and returned.  
  • Give your support agents the tools to proactively engage with customers via email in the event of a delivery mishap.  

 

Benefits 

  • Build memorable delivery experiences while saving up to 20% on your shipping expenses. 
  • Enable contextual information about order delivery issues on Zoho Desk with a simple delivery issue forwarding rule.  
  • Allow your support reps to be on top of every delivery-related issue by triggering automated tickets for all delivery errors. 
  • Provide customers with easy-to-track, branded tracking pages, so they can have quick access to their order delivery status 
  • Capture critical feedback from customers about their delivery satisfaction to improve delivery quality 
  • Audit your monthly shipping invoice and claim refunds which will save you up to 20% on your shipping bills