App Spotlight: SMS-Magic for Zoho CRM
App Spotlight brings you handpicked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore all apps.
SMS-Magic for Zoho CRM
Better engage with your audience using multichannel messaging. Install SMS-Magic to communicate with your customers on the channel of their choice without leaving the comfort of your Zoho window or smartphone.
Business needs:
Today’s need for digital readiness is fundamentally changing every aspect of consumer engagement.
- It’s no secret that in many parts of the world, SMS is the preferred channel of communication, and the need is growing in all businesses to use managed messaging to help drive revenue.
- Modern customers expect personalized and relevant communication.
- Research shows 70% of consumers think SMS marketing is a great way for businesses to get their attention.
Solution:
- SMS-Magic for Zoho CRM allows you to send and receive multichannel messages right from your Zoho CRM
- Simply start a conversation from the Contacts, Leads, Accounts, or Deals modules in Zoho CRM
- Save time using predefined message templates with place-holders that can be modified with personalized details
- Sales and service teams can collaborate seamlessly to offer the best experience to modern customers
- Access your messaging history right from your CRM
- Send bulk messages with attachments of images, videos, or PDFs to the customers you're talking to
- Track and manage message delivery, consent, and engagement
- Automate messages with Zoho CRM workflows
Benefits:
Engage your customers on their favorite messaging platforms, including text messaging and WhatsApp, right from Zoho CRM. Companies using SMS messaging see:
- 98% open rate compared to email, which has a 22% open rate
- Increase sales conversions by 40% and close deals 25% faster
- Better customer engagement with 70% response rates and 90% read rates
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