We are excited to open the stage for this month's open house discussion. Zoho CRM 2020 release included 16 robust features that covered developing customer insight, experience, intelligence, and foundation in Zoho CRM. We're happy to see a lot of you using these features, so we thought it's time to host a live Q&A discussion to address any questions or issues you may have. This is a multi- part series and the first one covers features that help build customer insight.
The first session is set for on 27th July 2021, between 9:00 AM and 2:00 PM EDT | 2:00 PM and 7:00 PM BST.
Our panel of experts are from CRM product management who saw these features built from scratch . Feel free to post your questions as comments to this post. Our experts will answer your queries when the session is live.
Segmentation - helps you segment customers, based on their purchasing pattern to identify opportunities to up-sell or cross-sell products, and retain repeated customers through targeted campaigns to increase your ROI.
Webform Analytics and A/B Testing - help you capture leads and store them directly. Webform Analytics tracks, analyzes, and optimizes the performance of your web forms. Webform A/B testing lets you ideate and iterate what works best for your webforms.
Marketing Attribution - helps you to gauge and identify the campaigns that render maximum ROI. Leverage marketing attribution, analyze the performance of your campaign through in-depth data analytics.
Cohort and Quadrant Analysis - helps augment the power of analytics in Zoho CRM. With cohort analysis, group the data that have shared characteristics or experiences within a specific time-span and analyze the behavior of each group. Quadrant analysis transforms complex and high volume data into a simple, straightforward, and comprehensive framework.
Analytics App - keeps you on top of your sales targets and retrieves real-time stats to help you make data-driven decisions on the go.
Here is how you can participate in the Q&A session
- To ask your questions, simply post them as a reply to this post when the session is live. Or, you can post the questions right away and tune in when our experts are live answering them during the above mentioned time. You'll get an email notification when a response has been made to your question.
- Please try and stick to asking questions related to the features that are listed above.
- If you don't have any questions to ask, feel free to simply join the discussion by commenting below with your experience in implementing and using these features for your business use-cases.