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At present, an agent can belong to multiple teams, making it tricky to define a specific team. Additionally, the Task module in Workflow automation doesn’t include a "Closed By" criterion, which makes this unachievable through default automation.
We’d love to hear more about your use case to explore any potential solutions that could work for you. Feel free to email us at support@zohodesk.com if you'd like to discuss your requirements over a call.
Regards,
Shivani | Zoho Desk
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Hi@Sam SA Sam Follow ,