Hi. I've tried looking for a solution to my question, but haven't found anything that quite answers what I'm trying to do. It's possible that it's not possible. See below...

Info:

Is there a way to have tickets go into folders/inboxes/views based on rules, and the tickets that get sorted by said rules, don't show up in the open tickets view?
With our current in house setup, we share the open tickets inbox, and it would be helpful if we could set rules for certain senders and alerts so tickets can essentially auto sort themselves, and no longer show in the open tickets view, that way when tickets come in that don't meet any of the rules/criteria, we will see them and can decide if we want them to be sorted in the future or to always let them show up in open tickets. 

For context, we are using Zoho Desk for our small IT department. Ticket requests from customers with IT issues come to our one email address. Unfortunately the way everything was setup by my boss a couple years ago, all of the programs and MSP softwares we use, send their alerts/updates/notifications to this address as well. I would love to be able to set rules for the alerts/updates/notifications to be sorted into folders/views/etc so that when looking at the Open tickets view, all we see are tickets coming from the customers requesting help. At this time, we cannot use a secondary email address for all alerts/updates/notifications to go to, as that would be a huge undertaking to change them all.

Otherwise as it is currently, it's a sometimes flooded mess of an inbox, that is causing myself and others to waste time scrolling to find actual tickets that need addressing vs email alerts that don't require immediate action, but may or may not need to be looked into later. And we are small enough that we can't always stay on top of just clearing things out every single day. 

Hope this makes sense. Please let me know if further context is needed. Thanks.