Dear Zoho SalesIQ  Support Team,

I'm writing to propose a new feature for the Zoho SalesIQ:  Automated Comment Responses in Zoho SalesIQ Facebook Integration

Building on the success of Zobot for IM Channels, we propose the implementation of automated comment responses within the Zoho SalesIQ integration for Facebook Pages.

Desired Functionality:

• Triggering on Posts: Similar to Zobot, allow users to configure automated responses that trigger whenever someone comments on a specific post or all posts on their Facebook Page.
  
  
• Prevent Reply Retriggering: Implement a mechanism to prevent the automated response from triggering again if a user replies to the initial automated response comment. This ensures only one automated response is sent per original comment.

Leveraging Zobot's Strengths:

• Personalization: Integrate Zobot's ability to personalize responses. This could include using the commenter's name or tailoring the message based on keywords in the comment.
• Actionable Responses: Enable automated responses to include calls to action, such as inviting users to visit the website, learn more about a product, or schedule a live chat with an agent.
• Data Collection: Utilize Zobot's data collection capabilities to gather insights from comment interactions. Analyze this data to improve future automated responses, marketing campaigns, and overall customer experience.

Example Use Case:

A user comments on a Facebook post about a new service. The automated response could:

• Welcome the user and acknowledge their interest.
• Briefly explain the service's benefits, potentially using personalization if the user's name is available.
• Include a call to action, such as a link to a detailed service page or an option to schedule a personalized consultation with an expert.

Benefits:

• Enhanced Lead Capture: Automated responses can greet new commenters, provide valuable information, and encourage them to engage further.
• Improved Efficiency: Free up agents to focus on more complex interactions by automating responses for common inquiries or greetings.
• Streamlined Customer Experience: Provide a prompt initial response to all commenters, creating a positive first impression.
• Deeper Customer Insights: Analyze data from automated responses to understand customer needs and preferences better.

Conclusion:

By incorporating elements of Zobot's functionality, automated comment responses in Zoho SalesIQ can significantly enhance Facebook Page engagement, lead capture, and customer experience. We appreciate your consideration of this feature request.

Sincerely,