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og and then he sometimes says:
Argument type mismatch - Found 'TEXT' but Expected '[KEY-VALUE, TEXT, LIST]' for the function 'get
Hello
Since custom functions are not available in the professional version, is it true that attachments will not flow to tickets?
They will, Jeffrey. Just that the attachments on the threads wouldn't be uploaded to the Attachments tab automatically.
Regards,
Ash | Zoho Desk
So glad this post exists!
I'm hoping to put this code into action, but am running into a few issues. (Warning, this is my first time using Deluge.)
1) Which spots do we need to replace the AuthToken? I saw Ash's video about using connections (https://www.youtube.com/watch?v=j1WF-90oDuU).
2) Where on the page can we do this step: Argument Mapping > Name: ticketID & Value: Ticket Id ?
My ultimate goal is to have all attachments (both received from contacts or sent to contacts) automatically populate in the attachments tab of the tickets. If there is a newer way of doing this, please let me know!
Thank you,
Annah
I'd suggest reaching out to us at support@zohodesk.com so that we can help implement the custom function via screen-sharing session, Annah.
Regards,
Ash | Zoho Desk
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The function is up-to-date, and it should work when executed, Timo. We might have to pull you into a ticket to investigate the error and ascertain the cause. Drop us a line at support@zohodesk.com with the screenshot of the error message for further scrutiny.
Regards,
Ash | Zoho Desk