Best way to handle credit card disputes in Zoho Subscriptions and Books with Stripe
What's the recommended approach for handling credit card disputes for customers who use Stripe? For example, let's say we have a subscription for $100/year and in year two the customer disputes the charge.
Stripe notifies us via email of a dispute and then we have to log into Stripe to accept the dispute. For a $100 charge, this results in the full $100 being refunded to the client along with us being charged the credit card fee and also an additional $15 fee.
Right now nothing occurs in Zoho Subscriptions or Zoho Books. The payment still shows as being made and the invoice still shows as being paid.
It seems like a perfect integration would allow for the handling of disputes directly within Zoho Subscriptions / Zoho Books so that the accounting of revenue is correct.
Right now my process is to accept the dispute in Stripe ---> Log into Zoho Subscriptions and cancel the subscription, completely Delete the payment, and then completely void/delete the invoice that was generated. This way our Subscriptions account doesn't show revenue when it was actually disputed and not paid. But this causes us to lose the transaction history entirely within Zoho Subscriptions and Zoho Books and the fees we pay are not accounted for anywhere in Zoho Books.
What's Zoho's recommended approach for Subscriptions customers for how to handle disputes? Is this what everyone is doing or has anyone found a better solution?
Thanks!
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