Beta User Group: Share your Feedback

Beta User Group: Share your Feedback

Every now and then we release new features to our Beta community with the intent of receiving valuable feedback from you all, our end-users. Some of you have been using Zoho Desk for years, while others are newcomers to the software, and to this platform. To ensure that your feedback doesn't get lost in the crowd, we've introduced this separate Community Topic where you can contribute your experiences and feedback. Posting within this topic on our Community will not only bring all your experiences to a central place, but will also serve as a way for you to interact with your peers on the Zoho Desk beta-community.
 
We have created separate pages for each of the features that are currently available in the beta phase, listed below. As always, we would be delighted to hear from you about your experiences with any of Zoho Desk's beta-features, and how they may have helped you in your business. Likewise, if you are disappointed with a feature, or encounter one too many bugs, please let us know as well. We are constantly striving to make the customer experience better for you. 
 






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                                        • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

                                          After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon.  At this event, we will explore the topics which
                                        • Register for Zoho Desk Beta Community

                                          With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features
                                        • Ask the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices

                                          Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our  forums; wherein a panel of experts will take on questions  specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here.   Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way.  If you have a business use case but not sure if Workflow is
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                                          Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 
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                                          Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects:  Integration with different Telephony vendors Routing calls to agents Converting


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