Breaking Change Related to Time Entry APIs and Webhooks

Breaking Change Related to Time Entry APIs and Webhooks

Dear Zoho Desk API users, 

This is a heads-up about a breaking change coming up soon. This change impacts the responses to time entry APIs and webhooks.

Read on for more details. 

Currently, time entry APIs/webhooks related to contacts, accounts, agents, calls, tasks, and events return the string value "null" for the associatedTicketId key, if there are no tickets associated with them. We have planned to change the string value "null" to just null, to denote that there are no tickets associated. 

Since this change will impact the way you perform validations with the time entry API/webhook responses, we request you to tweak your API-based code wherever necessary. 

This update will be in effect from the 18th of January, 2020. Therefore, we also request you to implement this change in your API-based tools, as soon as possible. 

For any questions and clarifications, contact support@zohodesk.com. 

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