Sorry if this seems a mad question.  I have some Articles that I want to be seen by my Agents and the status of these is set to Agents only.  We also have some that are set to Public.

When I sign in with my private email address (as a customer) I can see the public ones.
When I sign in with my Agent email address (as a customer) I can only see the Public ones.

Is there anything more I need to check?  I have used the following article and I still can't see  https://help.zoho.com/portal/en/kb/desk/for-agents/articles/restricting-access-to-knowledge-base

These articles can be seen in Suggested Articles within the Agents tickets but I expected to be able to see them in a lovely interface too, like when the Users log in.

I am trying to test the Layout of the articles and categories from a uses perspective before I push them live.  These are all set to Agents for their permissions



Is there any way to actually do this without exposing the articles to the entire customer base?

Cheers

Rich