Can you pass a hidden field value OR log WHO sent the survey?
Hi there,
We want to use Zoho Surveys as a post-support survey tool where our client services team member will send the link to a user to complete after they have had a support call or ticket answered via an email sent against a Zoho CRM Contact.
We want to match the responses to the agent. We can pass the name of the support tech in a URL variable but then it is easily edited by the customer once the field is populated. So I would like to have the ability to pass a URL variable that creates a hidden survey field value, OR pass the CRM User details who sent them the survey.
Are either of these possible?
Thanks,
Brenden
Access your files securely from anywhere
Zoho Developer Community
Deliver unforgettable customer experiences
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
Zoho Desk Resources
-
Desk Community Learning Series
-
-
-
-
-
-
-
-
-
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho Campaigns Resources
Zoho CRM Resources
Zoho Show Resources
Writer Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.