Celebrating Raksha Bandhan with Zoho Desk: A Bond of Trust, Protection, and Service
Raksha Bandhan, celebrated across India, symbolizes the sacred bond of protection and affection between siblings.
“Raksha” means protection, “Bandhan” means bond or knot: together, it represents a knot of care and security.
On this occasion, we'd like to honor this spirit by strengthening the bond we share with you, which is built on trust, privacy, and proactive support.
Here are a few highlights of how Zoho Desk ensures you and your customers are protected and empowered.
Here are a few highlights of how Zoho Desk ensures you and your customers are protected and empowered.
Data protection and privacy
Privacy is our priority, whether it is your organizational-level information or the data of your customers. Zoho Desk offers field-level security and encryption in PII fields to protect sensitive customer data. This helps build the sacred trust between you and your customers, ensuring the privacy of the data and information they share.
Moreover, custom layouts can be created with access restrictions for agents within Zoho Desk. In the fields, you can also restrict information from being shared on the Help Centre.
Role-based access and profile permissions
Providing the right level of access to the right people helps prevent issues, ensures secure data handling, and keeps your processes streamlined.
You can handle personal data within forms, tickets, and profiles securely by enabling or disabling permissions in the profiles. Define permissions based on Admin, Agent, or Custom Roles. This helps you control access provided to active agents within Zoho Desk on tickets, knowledge base, community posts, and reports. Maintain confidentiality across departments and teams, even while sharing tickets to different departments. Giving the right level of access to the right people helps you foresee issues beforehand, handle data with confidentiality, and ensure your process flow is neat.
The Community Module
The Community module in Zoho Desk promotes a healthy, collaborative space for sharing opinions, questions, ideas, and challenges, while also opening up for discussions. Users can report issues, find help from one another, thus strengthening bonds with fellow users and experts from the organization. The Community provides a gamified experience with rewards for user participation. The professionalism of this space is maintained by admins, who moderate user posts and comments before content goes live. This setting helps filter spam and off-topic discussions, keeping your brand's image strong.
Audit Logs and Action History
For an organization to run smoothly, it’s essential to anticipate disruptions, loopholes, or setbacks. The audit log feature in Zoho Desk helps you stay prepared.
Action taken by agents with data in Zoho Desk at specific dates and times can be tracked in the audit log, assuring customers that their data is handled securely and that your responses reflect the integrity of the organization. The detailed action history helps you maintain accountability, ensure compliance, and support service-level protection and audits.
Process-level protection
Service Level Agreements (SLAs) within automation help you meet customer deadlines by defining response and resolution times, and by escalating tickets to the appropriate agents, admins, or managers when required. Automatic escalations ensure prompt action before issues impact your customers. Like the Rakhi, which symbolizes commitment, SLAs help you uphold your promises to customers and meet their requirements.
The Raksha Bandhan Parallel
Just as a Rakhi represents protection and care, Zoho Desk weaves a protective framework around customer relationships. Zoho Desk offers more than just basic security, with features like read receipts to confirm that information has reached the customer, attachment control to protect against malware and risky files, and analytics and dashboards to keep you informed about customer satisfaction and agent performance. From safeguarding data to ensuring timely resolutions, every feature is designed to earn and maintain customer trust.
We offer to
- Protect your customer data with robust security features
- Deliver consistent, empathetic support
- Empower your agents without compromising on security
- Strengthen the bond between your brand and your customers
Wishing you a supportive Raksha Bandhan
May your customer service continue to be as reliable and protective as the bond we celebrate today. With Zoho Desk, we are not just offering support; we offer trust, care, and assurance.
Wishes and Regards,
Lydia
Zoho Desk team
Lydia
Zoho Desk team
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Lydia | Zoho Desk
Ram Freedman
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With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Tip #1: Learn to pick the right channels
Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal. When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues.Welcome to Zoho Desk Community - Say hello here!
Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined hereWebinar 1: Blueprint for Customer Service
With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing
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